Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with energy improvement projects and resolve their enquiries.
- Company: Join a trusted retrofit installer making homes energy-efficient since 2016.
- Benefits: Enjoy a full-time role with a Monday to Friday schedule and a supportive team environment.
- Why this job: Be part of a mission to enhance customer satisfaction in the renewable energy sector.
- Qualifications: 2 years in customer service; knowledge of energy solutions is a plus.
- Other info: Work closely with major energy companies and contribute to meaningful change.
The predicted salary is between 28800 - 43200 £ per year.
Location: West Midlands
Type: Full-time | Monday to Friday, 9:00 AM – 5:00 PM
Overview
Our client, a PAS2030-certified and Trustmark-verified retrofit installer established in 2016, specialises in delivering approved fabric and renewable heating measures to domestic properties. With a skilled and experienced workforce, they have developed a strong reputation as a reliable and reputable specialist within the UK's renewable energy, heating, and insulation sectors. Working in partnership with the Big Six energy companies, local authorities, and housing associations, they focus on making homes warmer, more energy-efficient, and cost-effective for residents.
The Role
A Customer Excellence Officer is required to support the delivery of exceptional service to customers undergoing energy improvement or retrofit works. This role will act as the dedicated point of contact for customer enquiries and complaints, ensuring timely and effective resolution while promoting a seamless and professional customer experience. The successful candidate will play a key role in supporting the wider team, improving service quality, and maintaining high levels of customer satisfaction.
Key Responsibilities
- Act as the first point of contact for customer enquiries and complaints.
- Ensure complaints are handled efficiently and resolved in a timely and appropriate manner.
- Liaise with site-based colleagues to investigate and address customer concerns.
- Maintain accurate and up-to-date records of all customer complaints and resolutions.
- Track and report customer feedback to support continuous service improvement.
- Promote a customer-first culture across the team and contribute to ongoing service development.
Qualifications and Key Skills
- Minimum of 2 years’ experience in a customer service or complaints management role, ideally within the energy, housing, or construction sectors.
- Knowledge of retrofit measures such as wall insulation, heat pumps, and solar panels is advantageous but not essential.
- Strong problem-solving and conflict resolution skills.
- Proficient IT skills, including Microsoft Office and CRM systems.
- Excellent communication and interpersonal abilities, with the capacity to handle sensitive situations empathetically and professionally.
- Highly organised with strong attention to detail.
- Positive, calm, and patient attitude.
- Ability to work independently while managing multiple tasks efficiently.
Customer Excellence Officer employer: Construction Resources
Contact Detail:
Construction Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Officer
✨Tip Number 1
Familiarise yourself with the renewable energy and insulation sectors. Understanding the basics of retrofit measures like wall insulation and heat pumps can give you an edge in conversations during interviews.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, especially any instances where you resolved complaints or improved service quality. Be ready to share specific examples that highlight your problem-solving skills.
✨Tip Number 3
Showcase your communication skills by practising how you would handle difficult customer situations. Role-playing scenarios can help you articulate your approach to conflict resolution effectively.
✨Tip Number 4
Research the company’s values and their commitment to customer excellence. Being able to align your personal values with theirs during the interview can demonstrate your genuine interest in the role.
We think you need these skills to ace Customer Excellence Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or complaints management. Emphasise any roles where you've dealt with customer enquiries, especially in the energy, housing, or construction sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to handle sensitive situations. Mention specific examples from your past experiences that demonstrate your commitment to customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your IT proficiency, particularly with Microsoft Office and CRM systems. Also, mention your strong communication and interpersonal skills, as these are crucial for the role.
Show Enthusiasm for the Role: Express your passion for improving customer experiences and your interest in the renewable energy sector. This will help convey your alignment with the company's mission and values.
How to prepare for a job interview at Construction Resources
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their mission, values, and the specific services they offer in the renewable energy sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Excellence Officer, you'll be dealing with customer enquiries and complaints regularly. Prepare for situational questions by thinking of examples from your past experience where you successfully resolved customer issues or improved service quality.
✨Showcase Your Communication Skills
Excellent communication is key in this role. During the interview, demonstrate your ability to communicate clearly and empathetically. Practice articulating your thoughts and responses to ensure you come across as approachable and professional.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss how you've handled difficult situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your strong problem-solving and conflict resolution skills that are essential for this position.
