At a Glance
- Tasks: Manage resident journeys during refurbishment projects and ensure excellent communication.
- Company: Leading provider of energy efficiency solutions in residential housing.
- Benefits: Competitive salary, car allowance, enhanced pension, and healthcare cash plan.
- Other info: Opportunities for ongoing training and career progression in a growing organisation.
- Why this job: Make a real difference in communities while developing your career.
- Qualifications: Customer-facing experience in construction or housing and strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Buckinghamshire
Salary: £30,000 per annum + £3,000 Car Allowance
Contract: Full-Time | Permanent
Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm
About Our Client
Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets.
Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire.
Overview of the Role
As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction.
Key Responsibilities
- Provide consultation and support to residents before, during, and after works are completed.
- Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle.
- Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented.
- Maintain resident information securely in accordance with GDPR and data protection requirements.
- Respond promptly and professionally to resident enquiries, concerns, and complaints.
- Manage the resident engagement process in line with client and project requirements.
- Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams.
- Organise and attend resident consultation events, information sessions, and one-to-one meetings.
- Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required.
- Complete resident profiling to support effective project planning and communication.
- Coordinate access arrangements and schedule appointments with residents.
- Prepare and distribute resident communication packs for new projects.
- Support social value initiatives by identifying and participating in community engagement activities and local events.
Skills & Experience
Essential
- Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector.
- Full UK Driving Licence.
- GCSEs (or equivalent) including English and Maths.
- Excellent organisational skills with the ability to manage a varied workload.
- Strong customer service and communication skills.
- Good understanding of construction site health and safety practices.
- Ability to build positive relationships with residents and stakeholders at all levels.
Desirable
- Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes.
- Knowledge of retrofit or decarbonisation projects.
- Experience supporting community engagement or social value initiatives.
What's on Offer
- Competitive salary with car allowance.
- Enhanced pension contributions.
- Healthcare cash plan.
- Enhanced maternity benefits.
- Employee Assistance Programme.
- Ongoing training and continuous professional development opportunities.
- Excellent career progression within a growing organisation.
Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.
Tenant Liaison Officer in Birmingham employer: Construction Resources
Our client is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Tenant Liaison Officer in Buckinghamshire, you will benefit from competitive salary packages, enhanced pension contributions, and ongoing training opportunities, all while contributing to meaningful projects that improve community living standards and support the UK's Net Zero targets.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Construction Resources. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Construction Resources before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenant Liaison Officer in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Construction Resources:Your cover letter is your chance to shine! Tell us why you want to work at Construction Resources specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Construction Resources!
How to prepare for a job interview at Construction Resources
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
