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- Tasks: Support residents during home refurbishments and ensure smooth project delivery.
- Company: Leading UK provider of residential retrofit solutions for a sustainable future.
- Benefits: Permanent position with opportunities for career growth and community impact.
- Why this job: Make a difference in people's lives while working on eco-friendly projects.
- Qualifications: Customer-facing experience in construction and strong communication skills required.
- Other info: Join a friendly team dedicated to improving homes and communities.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
Our client is one of the UK’s largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low‑carbon technologies. Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the Lancashire area on a Permanent Basis.
The Role
As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes. Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally.
Key Responsibilities
- Provide support to residents before, during and after works to their homes
- Act as the main point of contact for residents during projects
- Identify vulnerable tenants and ensure additional support is provided
- Arrange and manage access appointments for works
- Carry out resident inductions and property condition surveys
- Organise and attend consultation and engagement events
- Maintain resident records in line with GDPR requirements
- Work closely with site teams, subcontractors and clients to resolve issues
- Support community engagement and social value initiatives
Requirements
- Minimum 1 year experience in a customer-facing role within the construction industry
- Liaison Officer experience is essential
- Strong communication and customer service skills
- Good organisation and problem-solving abilities
- Understanding of health & safety on construction sites
- Basic knowledge of GDPR and data protection
- Full UK driving licence
Desirable:
- Experience working with housing associations or social housing
- Understanding of retrofit or energy efficiency works
Personal Attributes
- Friendly, approachable and empathetic
- Proactive and organised
- Reliable and able to meet deadlines
- Able to work independently and as part of a team
If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you.
Tenant Liaison Officer in Skelmersdale employer: Construction Resources Limited.
Contact Detail:
Construction Resources Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer in Skelmersdale
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and housing sectors. Attend local events or join online forums where you can meet people who might know about opportunities. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their approach to energy efficiency and community engagement. This will help you tailor your answers and show that you’re genuinely interested in being a Tenant Liaison Officer.
✨Tip Number 3
Practice your communication skills! As a Tenant Liaison Officer, you’ll need to be friendly and approachable. Role-play with a friend or family member to get comfortable discussing how you’d support residents during projects.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that job. Plus, applying directly shows your enthusiasm and commitment to joining our team in making homes better for everyone.
We think you need these skills to ace Tenant Liaison Officer in Skelmersdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles, especially within the construction industry. We want to see how your skills align with the Tenant Liaison Officer role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving homes and communities. We love seeing candidates who connect personally with our mission, so let your enthusiasm show!
Showcase Your Communication Skills: As a Tenant Liaison Officer, strong communication is key. In your application, highlight examples where you've effectively communicated with residents or clients. We want to know how you keep everyone informed and satisfied during projects!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Construction Resources Limited.
✨Know Your Stuff
Make sure you understand the basics of residential retrofit solutions and energy efficiency. Familiarise yourself with the company's projects and values, as this will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Tenant Liaison Officer, strong communication is key. Prepare examples from your past experiences where you've successfully managed resident concerns or collaborated with teams. This will demonstrate your ability to be the main point of contact and keep everyone informed.
✨Be Empathetic and Approachable
Highlight your friendly and approachable nature during the interview. Share instances where you've supported vulnerable tenants or resolved conflicts. This will reassure the interviewers that you can handle sensitive situations with care and professionalism.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Tenant Liaison Officer and how you would address them. This will show that you're proactive and ready to tackle issues head-on.