At a Glance
- Tasks: Be the go-to person for residents during exciting home refurbishments and energy efficiency projects.
- Company: Join a leading UK provider of residential retrofit solutions making a real difference.
- Benefits: Enjoy a competitive salary, car allowance, and a permanent position with growth potential.
- Other info: Work independently while being part of a supportive team in a dynamic environment.
- Why this job: Make an impact by improving homes and supporting the UK's green transition.
- Qualifications: Experience in tenant liaison or customer service within construction is essential.
The predicted salary is between 32000 - 32000 £ per year.
Location: Wythenshawe
Salary: £32,000 + £3,000 Car Allowance
Job Type: Permanent
About the Company
Our client is one of the UK's largest providers of residential retrofit solutions, delivering large-scale decarbonisation and energy efficiency programmes across both social housing and private residential properties. Their projects play a key role in improving homes, reducing carbon emissions, and supporting the UK's transition to low-carbon living.
Due to continued growth, they are looking to recruit an experienced Senior Tenant Liaison Officer to join their team in Wythenshawe.
The Role
As the Senior Tenant Liaison Officer, you will be the key point of contact between residents, site teams, subcontractors and clients throughout occupied property refurbishment and retrofit projects. This role requires someone confident, experienced, and proactive who can build strong relationships, manage challenging situations professionally and ensure residents receive an excellent level of service throughout the works. They need someone who can take ownership, work independently, and represent the business with confidence.
Key Responsibilities
- Act as the main point of contact for residents before, during, and after works.
- Provide clear communication and regular project updates.
- Identify vulnerable residents and ensure appropriate support is in place.
- Arrange and coordinate access appointments.
- Complete resident inductions and property condition surveys.
- Organise and attend resident consultation and community engagement events.
- Maintain accurate resident records in line with GDPR requirements.
- Work closely with site management, subcontractors, and clients to resolve issues quickly and professionally.
- Support social value initiatives and community engagement activities.
- Help ensure works are delivered with minimal disruption while maintaining high levels of customer satisfaction.
Requirements
- Previous experience as a Tenant Liaison Officer / Customer Liaison Officer within construction is essential.
- Ideally looking for someone with a strong level of experience who can confidently manage occupied refurbishment projects.
- Excellent communication, interpersonal, and customer service skills.
- Strong organisational and problem-solving abilities.
- Understanding of health & safety within a construction environment.
- Basic knowledge of GDPR and data protection.
- Full UK Driving Licence.
Desirable
- SSSTS qualification.
- Aid qualification.
- Experience working with housing associations or within the social housing sector.
- Experience delivering retrofit, decarbonisation, or energy efficiency programmes.
About You
- Friendly, approachable, and empathetic.
- Confident dealing with residents from all backgrounds.
- Proactive and able to work using your own initiative.
- Organised with excellent attention to detail.
- Reliable and able to meet deadlines.
- Comfortable working independently whilst supporting the wider site team.
Package
£32,000 basic salary
£3,000 Car Allowance
Permanent position
Resident Liaison Officer in Manchester employer: Construction Resources Limited.
Our client is an exceptional employer, offering a dynamic work environment in Wythenshawe where you can make a tangible impact on the community through residential retrofit solutions. With a strong focus on employee growth and development, they provide opportunities for professional advancement while fostering a supportive culture that values communication and collaboration. The competitive salary and car allowance, combined with the chance to contribute to meaningful projects aimed at reducing carbon emissions, make this an attractive opportunity for those seeking a rewarding career.
Contact Details:
Construction Resources Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Construction Resources Limited.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Construction Resources Limited. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Construction Resources Limited.:Your cover letter is your chance to shine! Tell us why you want to work at Construction Resources Limited. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Construction Resources Limited.!
How to prepare for a job interview at Construction Resources Limited.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
