At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth project delivery and exceptional customer service.
- Company: Established contractor focused on social housing projects with a commitment to community engagement.
- Benefits: Competitive salary, car allowance, enhanced pension, healthcare plan, and ongoing training.
- Other info: Join a diverse team dedicated to creating an inclusive workplace and supporting community initiatives.
- Why this job: Make a real difference in residents' lives while developing your career in a growing company.
- Qualifications: Experience in customer service, full UK driving licence, and knowledge of social housing.
The predicted salary is between 27000 - 33000 £ per year.
Contract: Full-Time | Permanent
Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm
Our client is a well-established contractor delivering planned maintenance, refurbishment, retrofit and decarbonisation projects across the social housing sector. Due to continued growth, they are looking to recruit a Customer Liaison Officer to support projects across Hereford. This is an excellent opportunity for someone with strong customer service skills who enjoys working with residents and helping ensure projects run smoothly from start to finish.
As the Customer Liaison Officer, you will act as the main point of contact between residents, site teams and the client throughout refurbishment and retrofit works. You'll ensure residents are kept informed at every stage, helping to minimise disruption while delivering an exceptional customer experience.
Working closely with operational teams, you'll build positive relationships, coordinate appointments and provide ongoing support to residents throughout the duration of the project.
- Carry out resident visits, inductions and property condition surveys where required.
- Manage resident enquiries, concerns and complaints in a professional and timely manner.
- Prepare and distribute resident information packs and project communications.
- Work closely with site teams, subcontractors and client representatives.
- Organise and attend resident consultation meetings and community engagement events.
- Support social value initiatives within the local community.
Previous experience in a customer-facing role within construction, housing, property maintenance or social housing.
Full UK Driving Licence.
Confident using Microsoft Office and maintaining accurate records.
Knowledge of social housing environments.
Experience supporting community engagement or social value activities.
Understanding of energy efficiency or decarbonisation projects.
Competitive salary plus car allowance.
Enhanced pension scheme.
Healthcare cash plan.
Employee Assistance Programme.
Ongoing training and professional development.
Excellent opportunities for career progression within a growing business.
Our client is committed to creating an inclusive workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.
Contract Liaison Officer (Permanent) in Hereford employer: Construction Resources Limited.
Construction Resources Limited is an exceptional employer, offering a dynamic work environment where professionals can thrive in their careers. With a strong focus on employee development and safety, the company fosters a collaborative culture that values innovation and teamwork, making it an ideal place for those looking to make a meaningful impact in the construction industry. Located in Stoke-on-Trent, employees benefit from engaging in significant residential projects that contribute to the community's growth and development.
Contact Details:
Construction Resources Limited. Recruitment Team
