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- Tasks: Inspect and maintain newly occupied homes, ensuring top-notch quality and customer satisfaction.
- Company: Join one of the UK's leading 5-star housebuilders, renowned for creating sustainable communities.
- Benefits: Enjoy a competitive salary, commission opportunities, company van, bonus scheme, and generous leave.
- Why this job: Be part of a team that values excellence and customer care in a dynamic work environment.
- Qualifications: Experience in multi-trade roles with skills in plumbing, carpentry, and strong communication abilities required.
- Other info: Flexibility in hours and travel across the North West region is essential.
The predicted salary is between 28800 - 43200 £ per year.
One of the UK’s leading 5-star housebuilders, known for delivering high-quality homes across the country, is looking for a Customer Care Maintenance Operative/Technician to join their North West team. With a strong reputation for excellence and customer satisfaction, they focus on building well-designed, sustainable communities.
Focusing on delivering exceptional post-purchase support to homeowners within the North West region, you’ll visit customers' new homes to rectify reported defects, at the instruction of the office-based coordination team.
Key Responsibilities:- Conduct inspections and perform maintenance tasks on newly occupied homes, ensuring all work meets the highest quality standards.
- Address and resolve reported defects promptly, maintaining clear communication with homeowners throughout the process.
- Coordinate with the Customer Care Team to ensure all necessary resources are available prior to appointments.
- Maintain accurate records of completed tasks and escalate any unresolved issues as needed.
- Uphold health and safety protocols, including the proper use of personal protective equipment (PPE) and adherence to property protection requirements.
- Proven experience in a multi-trade role, with skills in basic plumbing, carpentry, tiling, and decorating.
- Preferably experienced in the new build housing industry.
- Strong problem-solving abilities and adaptability to various maintenance challenges.
- Excellent interpersonal and communication skills, with a commitment to delivering outstanding customer service.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Possession of a valid UK driving licence.
- The role involves both indoor and occasional outdoor work in varying weather conditions.
- Travel to different site locations within the North West region is required.
- Occasional flexibility regarding working hours and duties is required off a 40-hour working week.
- Competitive salary of up to £36,000.
- Opportunity to earn commission based on TrustPilot surveys.
- Company van provided for work-related travel.
- Annual company bonus scheme.
- Contributory pension plan.
- 25 days of annual leave plus bank holidays.
Customer Care Operative (Warrington) employer: Construction Resources Limited
Contact Detail:
Construction Resources Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Operative (Warrington)
✨Tip Number 1
Familiarise yourself with the company's values and reputation in the housing industry. Understanding their commitment to quality and customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your multi-trade skills, especially in plumbing, carpentry, and decorating. Being able to demonstrate your hands-on experience and problem-solving abilities in these areas will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully resolved customer issues in the past. Highlighting your interpersonal skills and commitment to outstanding customer service will resonate well with the hiring team.
✨Tip Number 4
Be ready to talk about your time management strategies and how you prioritise tasks when working independently. This role requires flexibility and the ability to adapt, so showcasing your organisational skills will be beneficial.
We think you need these skills to ace Customer Care Operative (Warrington)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in multi-trade roles, particularly in plumbing, carpentry, and decorating. Emphasise any previous work in the new build housing industry to align with the company's focus.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and commitment to customer service. Mention specific examples of how you've resolved issues in past roles and how you can contribute to maintaining high-quality standards.
Highlight Communication Skills: Since the role requires clear communication with homeowners, ensure you mention your interpersonal skills. Provide examples of how you've effectively communicated in previous positions, especially in resolving customer concerns.
Showcase Flexibility and Independence: Demonstrate your ability to work independently and manage your time effectively. Mention any experiences where you had to adapt to changing conditions or priorities, as this will resonate with the company's expectations for the role.
How to prepare for a job interview at Construction Resources Limited
✨Showcase Your Multi-Trade Skills
Make sure to highlight your experience in plumbing, carpentry, tiling, and decorating during the interview. Be prepared to discuss specific examples of how you've successfully tackled maintenance challenges in the past.
✨Emphasise Customer Service Experience
Since this role focuses on delivering exceptional post-purchase support, share instances where you've gone above and beyond for customers. Demonstrating strong interpersonal skills will show that you can maintain clear communication with homeowners.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've approached and resolved defects or issues in previous roles. Employers appreciate candidates who can think on their feet and adapt to various maintenance challenges.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety regulations relevant to the construction and maintenance industry. Being knowledgeable about PPE and property protection requirements will show your commitment to safety and professionalism.
