At a Glance
- Tasks: Inspect and maintain new homes, fixing defects and ensuring quality standards.
- Company: Join a top UK housebuilder known for high-quality, sustainable communities.
- Benefits: Enjoy a competitive salary, company van, annual bonus, and 25 days leave.
- Other info: Flexibility in hours and travel across the North West is needed.
- Why this job: Be part of a team that values customer satisfaction and quality service.
- Qualifications: Experience in multi-trade roles with skills in plumbing, carpentry, and decorating required.
The predicted salary is between 21600 - 43200 £ per year.
One of the UK’s leading 5-star housebuilders, known for delivering high-quality homes across the country, is looking for a Customer Care Maintenance Operative/Technician to join their North West team.
With a strong reputation for excellence and customer satisfaction, they focus on building well-designed, sustainable communities.
Focusing on delivering exceptional post-purchase support to homeowners within the North West region, you’ll visit customers' new homes to rectify reported defects, at the instruction of the office-based coordination team.
Key Responsibilities:
- Conduct inspections and perform maintenance tasks on newly occupied homes, ensuring all work meets the highest quality standards.
- Address and resolve reported defects promptly, maintaining clear communication with homeowners throughout the process.
- Coordinate with the Customer Care Team to ensure all necessary resources are available prior to appointments.
- Maintain accurate records of completed tasks and escalate any unresolved issues as needed.
- Uphold health and safety protocols, including the proper use of personal protective equipment (PPE) and adherence to property protection requirements.
Experience and Qualifications:
- Proven experience in a multi-trade role, with skills in basic plumbing, carpentry, tiling, and decorating.
- Preferably experienced in the new build housing industry.
- Strong problem-solving abilities and adaptability to various maintenance challenges.
- Excellent interpersonal and communication skills, with a commitment to delivering outstanding customer service.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Possession of a valid UK driving licence.
Working Conditions:
- The role involves both indoor and occasional outdoor work in varying weather conditions.
- Travel to different site locations within the North West region is required.
- Occasional flexibility regarding working hours and duties is required off a 40-hour working week.
- Competitive salary of up to £36,000.
- Opportunity to earn commission based on TrustPilot surveys.
- Company van provided for work-related travel.
- Annual company bonus scheme.
- Contributory pension plan.
- 25 days of annual leave plus bank holidays.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Construction
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Customer Care Operative in Warrington employer: Construction Resources Limited.
Construction Resources Limited is an exceptional employer, offering a dynamic work environment where professionals can thrive in their careers. With a strong focus on employee development and safety, the company fosters a collaborative culture that values innovation and teamwork, making it an ideal place for those looking to make a meaningful impact in the construction industry. Located in Stoke-on-Trent, employees benefit from engaging in significant residential projects that contribute to the community's growth and development.
Contact Details:
Construction Resources Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Operative in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Construction Resources Limited.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Construction Resources Limited. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Operative in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Construction Resources Limited.:Your cover letter is your chance to shine! Tell us why you want to work at Construction Resources Limited. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Construction Resources Limited.!
How to prepare for a job interview at Construction Resources Limited.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
