At a Glance
- Tasks: Inspect and maintain new homes, fixing defects and ensuring quality standards.
- Company: Join a top UK housebuilder known for high-quality, sustainable communities.
- Benefits: Enjoy a competitive salary, company van, annual bonus, and 25 days leave.
- Other info: Flexibility in hours and travel across the North West is needed.
- Why this job: Be part of a team that values customer satisfaction and quality service.
- Qualifications: Experience in multi-trade roles with skills in plumbing, carpentry, and decorating required.
The predicted salary is between 21600 - 43200 € per year.
One of the UK’s leading 5-star housebuilders, known for delivering high-quality homes across the country, is looking for a Customer Care Maintenance Operative/Technician to join their North West team.
With a strong reputation for excellence and customer satisfaction, they focus on building well-designed, sustainable communities.
Focusing on delivering exceptional post-purchase support to homeowners within the North West region, you’ll visit customers' new homes to rectify reported defects, at the instruction of the office-based coordination team.
Key Responsibilities:
- Conduct inspections and perform maintenance tasks on newly occupied homes, ensuring all work meets the highest quality standards.
- Address and resolve reported defects promptly, maintaining clear communication with homeowners throughout the process.
- Coordinate with the Customer Care Team to ensure all necessary resources are available prior to appointments.
- Maintain accurate records of completed tasks and escalate any unresolved issues as needed.
- Uphold health and safety protocols, including the proper use of personal protective equipment (PPE) and adherence to property protection requirements.
Experience and Qualifications:
- Proven experience in a multi-trade role, with skills in basic plumbing, carpentry, tiling, and decorating.
- Preferably experienced in the new build housing industry.
- Strong problem-solving abilities and adaptability to various maintenance challenges.
- Excellent interpersonal and communication skills, with a commitment to delivering outstanding customer service.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Possession of a valid UK driving licence.
Working Conditions:
- The role involves both indoor and occasional outdoor work in varying weather conditions.
- Travel to different site locations within the North West region is required.
- Occasional flexibility regarding working hours and duties is required off a 40-hour working week.
- Competitive salary of up to £36,000.
- Opportunity to earn commission based on TrustPilot surveys.
- Company van provided for work-related travel.
- Annual company bonus scheme.
- Contributory pension plan.
- 25 days of annual leave plus bank holidays.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Construction
#J-18808-LjbffrCustomer Care Operative in Warrington employer: Construction Resources Limited.
As one of the UK's leading 5-star housebuilders, this company offers a dynamic work environment where quality and customer satisfaction are paramount. Employees benefit from a competitive salary, a company van for travel, and a generous annual leave policy, all while being part of a supportive team that values professional growth and development in the thriving North West region.
Contact Detail:
Construction Resources Limited. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Operative in Warrington
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding their commitment to customer satisfaction and high-quality homes will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Brush up on your multi-trade skills, especially in plumbing, carpentry, and decorating. Being able to showcase your hands-on experience and problem-solving abilities in these areas will make you stand out as a candidate who can effectively address maintenance challenges.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your interpersonal and communication skills will show that you can maintain clear communication with homeowners and provide exceptional service.
✨Tip Number 4
Be ready to discuss your time management strategies. Since the role requires travelling to different sites and managing various tasks, demonstrating your ability to prioritise and work independently will be crucial in impressing the hiring team.
We think you need these skills to ace Customer Care Operative in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in multi-trade roles, especially in plumbing, carpentry, and decorating. Emphasise any previous work in the new build housing industry to align with the company's focus.
Craft a Strong Cover Letter:Write a cover letter that showcases your problem-solving abilities and commitment to customer service. Mention specific examples of how you've resolved issues in past roles to demonstrate your suitability for the position.
Highlight Communication Skills:Since the role involves clear communication with homeowners, ensure you mention your interpersonal skills. Provide examples of how you've effectively communicated in previous jobs, particularly in customer-facing situations.
Showcase Flexibility and Independence:Discuss your ability to work independently and manage your time effectively. Highlight any experiences where you've had to adapt to changing circumstances or work outside of standard hours, as this is important for the role.
How to prepare for a job interview at Construction Resources Limited.
✨Showcase Your Multi-Trade Skills
Make sure to highlight your experience in plumbing, carpentry, tiling, and decorating during the interview. Be prepared to discuss specific examples of how you've successfully tackled maintenance challenges in the past.
✨Demonstrate Your Customer Service Commitment
Since this role focuses on post-purchase support, emphasise your interpersonal skills and any previous experiences where you provided exceptional customer service. Share stories that illustrate your ability to communicate effectively with homeowners.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific maintenance issues or defects. Think through potential scenarios and be ready to explain your thought process and the steps you would take to resolve them.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety regulations relevant to the construction industry. Be ready to discuss how you ensure safety on the job, including the use of PPE and property protection measures.
