At a Glance
- Tasks: Manage resident journeys during refurbishment projects and ensure excellent communication.
- Company: Leading provider of sustainable housing solutions with a focus on community support.
- Benefits: Full-time permanent role with a supportive work environment and career growth.
- Other info: Join a dynamic team dedicated to improving energy efficiency and community well-being.
- Why this job: Make a real difference in residents' lives while contributing to sustainability goals.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Harrow
Contract: Full-Time | Permanent
Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm
About Our Client
Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. They are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets.
Overview of the Role
As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed.
Key Responsibilities
- Provide consultation and support to residents before, during, and after works are completed.
- Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle.
- Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented.
- Maintain resident information securely in accordance with GDPR and data protection requirements.
- Respond promptly and professionally to resident enquiries, concerns, and complaints.
- Manage the resident engagement process in line with client and project requirements.
- Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams.
- Organise and attend resident consultation events, information sessions, and one-to-one meetings.
- Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required.
- Complete resident profiling to support effective project planning and communication.
- Coordinate access arrangements and schedule appointments with residents.
- Prepare and distribute resident communication packs for new projects.
- Support social value initiatives by identifying and participating in community engagement activities and local events.
Customer Liaison employer: Construction Resources Limited
Join a well-established property maintenance contractor in Rushton as a Site Project Manager, where you will be part of a supportive and dynamic work culture that prioritises employee growth and development. With competitive salaries and a focus on delivering high-quality services in the social housing sector, this role offers the chance to make a meaningful impact while enjoying a collaborative environment that values health and safety, quality, and customer service.
Contact Details:
Construction Resources Limited Recruitment Team
