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- Tasks: Join our team as a New Business Coordinator, managing client onboarding and ensuring exceptional customer service.
- Company: We're a leading lettings agency in Edinburgh and Glasgow, dedicated to providing top-notch property management.
- Benefits: Enjoy a full-time role with a supportive team, professional development opportunities, and a vibrant city centre location.
- Why this job: Be part of a growing company that values teamwork, personal growth, and making a positive impact in the community.
- Qualifications: Must have a full driving licence, IT proficiency, and experience in customer service or sales.
- Other info: This is a permanent position with a standard Monday to Friday schedule, perfect for work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Exciting new opportunity in Edinburgh city centre for a New Business Coordinator! Permanent employee, Full-time.
Key details
- Department: Lettings
- Reports to: Lettings Director
- Hours of work: 37.5 hours, Monday to Friday, 09:00 - 17:30
About the role
Our clients have established a strong presence in the lettings sector in both Edinburgh and Glasgow, dealing with the letting and management of homes for the private landlord. Due to the continued growth of this aspect of their business, and their strategy to expand the services offered to continue to grow the lettings portfolio, they are now looking for a New Business Coordinator.
The successful candidate will work closely with their colleagues in the new business team, ensuring prospective client leads are proactively converted from new business opportunities to managed clients with active portfolios. You will be responsible for preparing properties for management by onboarding landlords, ensuring their properties have met all necessary safety requirements and the resulting certificates and associated paperwork are received and recorded on our Reapit database.
You will deliver administrative tasks by way of diary management, dealing with telephone and email enquiries, ensuring new business correspondence is actioned in a prompt and efficient manner, meaning their clients are receiving an exceptional customer experience. Upon completion of the onboarding journey, you will work collaboratively with the Portfolio Managers to hand over the property, providing a clear understanding of the client and property particulars.
Key responsibilities
- Managing Administration - Supporting the Lettings Valuers in the administration of all aspects of the onboarding of new Landlords
- First point of contact for inbound calls and inbox enquiries.
- Liaise with new landlords throughout the onboarding process.
- Effective management of all valuation appointments.
- Diligent management of keys and the authorisation of access.
- Ensure all safety and compliance certificates are instructed.
- Efficient and diligent processing of invoices for initial safety and compliance certification.
- Efficient administration of utility notifications and the accurate processing of void period costs, collaborating with the accounts team to ensure prompt payment.
Maintaining Company and Operational Standards - to ensure standards are met and a continuous learning approach is adopted.
- Follow and comply with all company policies and procedures.
- Take responsibility for and adopt a proactive approach to learning and personal development.
- Ensure professional behaviour supports and reinforces the values of the companies brand.
- Attend all compliance and other company training as required.
Key requirements
Essential
- Full, clean driving licence
- Proficient in the use of IT systems, including MS Word, Excel, Outlook
- Experience in a customer service or sales role
- Confident in administrative tasks
Desirable
- ARLA or equivalent
- Familiar with the Edinburgh lettings market
- Experienced in the use of Reapit property software
Competencies
- Customer-focused
- Self motivated
- Multi-tasking
- Effective under pressure
- Team work
- Effective communicator
For more information, please contact Joanna Collett at C&P Recruitment, or for immediate consideration please apply now.
New Business Coordinator employer: Construction & Property Recruitment
Contact Detail:
Construction & Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business Coordinator
✨Tip Number 1
Familiarise yourself with the Edinburgh lettings market. Understanding local trends, property values, and regulations will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Network with professionals in the lettings sector. Attend local property events or join relevant online forums to connect with industry insiders. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your IT skills, especially with MS Word, Excel, and Outlook. Being proficient in these tools is essential for the role, and demonstrating your capability can set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your customer service experience. Think of specific examples where you've gone above and beyond for clients, as this role heavily focuses on providing an exceptional customer experience.
We think you need these skills to ace New Business Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales roles, as well as any administrative tasks you've handled. Emphasise your proficiency with IT systems like MS Word, Excel, and Outlook.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the New Business Coordinator role. Mention your understanding of the Edinburgh lettings market and how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Skills: Highlight competencies such as being customer-focused, self-motivated, and an effective communicator. Provide examples of how you've successfully managed multiple tasks under pressure in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Construction & Property Recruitment
✨Know the Company and Its Values
Before your interview, take some time to research the company’s values and mission. Understanding their approach to customer service and how they operate in the lettings market will help you align your answers with what they are looking for.
✨Demonstrate Your Customer Service Skills
Since the role involves a lot of client interaction, be prepared to share examples from your past experiences that showcase your customer service skills. Highlight situations where you effectively managed inquiries or resolved issues to ensure a positive experience.
✨Showcase Your Administrative Abilities
The New Business Coordinator role requires strong administrative skills. Be ready to discuss your experience with diary management, handling correspondence, and using IT systems like MS Word and Excel. Mention any specific tools or software you’ve used, especially if you have experience with Reapit.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, the onboarding process for new landlords, or how success is measured in this position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
