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- Tasks: Lead and inspire a dynamic Customer Care team to enhance homeowner experiences.
- Company: Join a company that builds communities and careers, not just houses.
- Benefits: Enjoy competitive pay, vehicle benefits, hybrid working, and comprehensive perks.
- Why this job: Make a real impact while developing your career in a supportive, inclusive culture.
- Qualifications: Proven leadership in customer care; adaptability and a customer-centric mindset are key.
- Other info: Contact Joanna Collett for more info or apply now for immediate consideration.
The predicted salary is between 43200 - 72000 £ per year.
Exciting opportunity for New Homes Head of Customer Care!
Location: Newcastle upon Tyne
Salary: Competitive (DOE) + Car/Car Allowance + Bonus + Hybrid Working
Build More Than Homes - Build Your Career
Are you ready to lead with purpose and make a lasting impact? My client doesn’t just construct houses, they craft communities and careers. Join them as Head of Customer Care, you will play a pivotal role in shaping exceptional homeowner experiences while advancing your professional journey.
Why Choose New Homes?
- Competitive Compensation: Attractive salary package with performance-based bonuses.
- Vehicle Benefits: Company car or car allowance to support your mobility needs.
- Comprehensive Benefits: Life assurance, contributory pension scheme, and access to our employee benefits platform offering high-street discounts and wellbeing support.
- Hybrid Working: Flexibility to work from home up to 2-3 days per week, promoting work-life balance.
- Career Development: Industry-leading training programs and clear pathways for career progression.
- Inclusive Culture: Commitment to diversity, inclusion, and empowering your development.
Your Role: Leading Customer Excellence
As the Head of Customer Care, you will:
- Lead and Inspire: Manage and mentor the Customer Care team, including Managers, Coordinators, Administrators, and Maintenance Operatives.
- Collaborate Strategically: Work closely with Construction and Sales Teams, contributing to regional management decisions with a customer-centric focus.
- Ensure Quality Service: Oversee post-occupation customer issues, ensuring resolutions align with company guidelines and uphold our reputation.
- Report and Advise: Keep the Construction Director and Managing Director informed on customer issues and the actions taken to resolve them.
What We’re Looking For:
- Proven Leadership: Demonstrated experience managing high-performing customer care teams in customer-focused environments.
- Customer-Centric Mindset: Strong understanding of business requirements and brand positioning, with an intuitive focus on customer satisfaction.
- Adaptability: Ability to thrive in a fast-paced environment and quickly learn different systems.
- Industry Experience: While construction industry experience is advantageous, it is not essential.
For more information, please contact Joanna Collett at C&P Recruitment, or for immediate consideration please apply now.
Head of Customer Care employer: Construction & Property Recruitment
Contact Detail:
Construction & Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Care
✨Tip Number 1
Research the company culture and values of New Homes. Understanding their commitment to community building and customer satisfaction will help you align your leadership style with their expectations during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the challenges and expectations of the Head of Customer Care position, which can be invaluable for tailoring your approach.
✨Tip Number 3
Prepare specific examples of how you've successfully led customer care teams in the past. Highlighting your achievements in improving customer satisfaction and team performance will demonstrate your capability for this role.
✨Tip Number 4
Familiarise yourself with the construction industry, even if it's not essential. Understanding the basics can help you communicate more effectively with the Construction and Sales Teams, showcasing your adaptability and willingness to learn.
We think you need these skills to ace Head of Customer Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer care skills. Use specific examples that demonstrate your ability to manage teams and improve customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer care and how your background aligns with the company's mission of building communities. Mention your adaptability and any relevant industry experience.
Showcase Relevant Achievements: Include quantifiable achievements in your application, such as improvements in customer satisfaction scores or successful team management experiences. This will help illustrate your impact in previous roles.
Research the Company Culture: Familiarise yourself with the company's values and culture. Mention in your application how you align with their commitment to diversity and inclusion, and how you can contribute to their customer-centric approach.
How to prepare for a job interview at Construction & Property Recruitment
✨Showcase Your Leadership Skills
As the Head of Customer Care, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and inspired teams in the past.
✨Demonstrate Customer-Centric Thinking
Highlight your understanding of customer needs and satisfaction. Prepare to share specific instances where you have improved customer experiences or resolved issues effectively.
✨Prepare for Strategic Collaboration Questions
Since the role involves working closely with other teams, think about how you can demonstrate your ability to collaborate strategically. Be ready to discuss how you've worked with different departments to achieve common goals.
✨Research the Company Culture
Understanding the company's commitment to diversity and inclusion will help you align your answers with their values. Familiarise yourself with their culture and be ready to discuss how you can contribute to it.
