At a Glance
- Tasks: Process customer orders and maintain accurate data in a dynamic environment.
- Company: Join a diverse team at a leading company in Peterborough.
- Benefits: Competitive pay, hybrid work model, and opportunities for skill development.
- Other info: Perfect for students seeking flexible work and career growth.
- Why this job: Gain valuable experience in order management while working with a supportive team.
- Qualifications: Experience in admin or data entry, strong attention to detail required.
The predicted salary is between 13.49 - 13.49 £ per hour.
Location: Peterborough (Hybrid: 3 days onsite, 2 days remote per week)
Contract Duration: 6 Months
Start Date: August / September 2026
Pay Rate: £13.49 / hour (PAYE)
Role Overview
We are seeking 2 detail-oriented Customer Order Management Administrators to join our team on a temporary 6-month basis. In this role, you will provide vital non-customer-facing administrative support across all stages of the order lifecycle, ensuring orders are processed accurately, systems remain updated, and shipping documentation is properly compiled.
Key Responsibilities
- Order Processing: Accurately enter and process incoming customer orders into the order management system within target deadlines.
- Parts Allocation: Manually allocate parts to customer orders as required.
- Documentation: Compile and distribute export and shipping documentation to keep orders moving smoothly.
- Data Maintenance & Cleansing: Maintain accurate data within the order system (e.g., updating pricing, customer details, drop ships, aging orders, and holds).
- Reporting & Setup: Prepare and distribute standard internal reports and assist with administrative tasks like new customer setup and credit/debit logs.
- Process Support: Follow standard operational procedures and highlight opportunities for process improvements.
Performance Targets
- Maintain an order entry accuracy rate of 98%.
- Process a target of 24 orders / 90 lines per day.
- Process 85% of internal service requests within 4 hours.
Requirements & Skills
- Experience in order management, supply chain administration, or strong transferable data-entry/admin skills.
- Proficient with computers and MS Office applications.
- Comfortable handling repetitive tasks with speed, focus, and precision.
- Strong organizational skills with keen attention to detail.
- Able to work onsite in Peterborough 3 days per week (with remaining days remote), plus occasional attendance for workshops or team audits as needed.
Candidates must be eligible to live and work in the UK.
Customer Order Management Representative - Level I in Peterborough employer: Construction, Property and Engineering
Join our dynamic team as a Cleaner in Rochdale, where we prioritise a supportive work culture and offer flexible part-time hours to fit your lifestyle. With competitive pay, weekly payments, and a commitment to employee growth, we ensure that every team member feels valued and empowered. Experience the satisfaction of contributing to a clean and welcoming environment for all staff while enjoying the benefits of working with a leading Facilities Management client.
Contact Details:
Construction, Property and Engineering Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order Management Representative - Level I in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Construction, Property and Engineering. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Construction, Property and Engineering before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Order Management Representative - Level I in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Construction, Property and Engineering:Your cover letter is your chance to shine! Tell us why you want to work at Construction, Property and Engineering specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Construction, Property and Engineering!
How to prepare for a job interview at Construction, Property and Engineering
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
