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- Tasks: Assist clients and subcontractors, schedule appointments, and resolve customer service issues.
- Company: Join Randstad CPE, a dynamic and growing company in property services.
- Benefits: Earn up to £13,750 pa with part-time hours and a benefits package.
- Why this job: Develop your skills in a supportive team environment while making a real impact.
- Qualifications: Good knowledge of Microsoft Office and strong communication skills required.
- Other info: Flexible shifts available, Monday to Friday, in Basildon.
The predicted salary is between 11000 - 14000 £ per year.
Location: Basildon, Essex
Up to £13,750 pa + Benefits
Part-Time (20 hours per week), Two shifts available: 09:00-13:00 or 11:00-15:00 (Monday to Friday)
We are looking for a Customer Service Advisor to join our team in Basildon on a part-time basis. This role involves scheduling appointments, liaising with clients and subcontractors to meet Service Level Agreements, and ensuring materials are ready for appointments. You will also handle complex repairs and customer service issues. This is a fantastic opportunity to join a growing team and develop your skills in a dynamic environment.
What do we offer you?
- Salary up to £13,750 per annum
- Benefits package included
- Part-time hours
- Monday to Friday work
- Join a growing team
- Develop your skills
Who are you?
- Good working knowledge of Microsoft Office
- Strong administration, organisational & communication skills
- Experience in repairs & maintenance or trade-based background
What are you going to do?
- Liaise with clients, subcontractors, and supervisors to schedule appointments.
- Ensure Service Level Agreements are met.
- Liaise with supervisory teams and buyers to ensure materials are ready.
- Use the MSi system to schedule operatives and subcontractors.
- Discuss complex repairs and deal with demanding customers.
Where are you going to work?
You will be based in Basildon, working as part of a team within a dynamic and growing company.
Apply now and become our next Customer Service Advisor!
Randstad CPE values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
Office based Customer Service Advisor employer: Construction, Property and Engineering
Contact Detail:
Construction, Property and Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office based Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the MSi system mentioned in the job description. Understanding how to use this software will give you a significant advantage during the interview process, as it shows your initiative and readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in handling complex customer service issues. Practising scenarios where you resolve conflicts or manage demanding customers can help you demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Research Randstad CPE Property Services and their values. Being able to articulate why you want to work for them and how you align with their mission can set you apart from other candidates and show your genuine interest in the role.
✨Tip Number 4
Prepare examples from your past experiences that highlight your organisational and administrative skills. Be ready to discuss how you've successfully managed schedules or liaised with multiple parties to meet deadlines, as these are key aspects of the role.
We think you need these skills to ace Office based Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administration. Emphasise any skills related to scheduling, communication, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the role of Customer Service Advisor. Mention your familiarity with Microsoft Office and any experience you have in repairs and maintenance, as well as your ability to handle complex customer issues.
Showcase Your Skills: In your application, clearly demonstrate your organisational and communication skills. Provide examples of how you've successfully managed appointments or dealt with demanding customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor role.
How to prepare for a job interview at Construction, Property and Engineering
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Service Advisor. Familiarise yourself with scheduling appointments, liaising with clients and subcontractors, and handling complex repairs. This will help you answer questions confidently.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with clients and subcontractors, be prepared to demonstrate your strong communication skills. Use examples from your past experiences to illustrate how you've effectively resolved customer issues.
✨Highlight Relevant Experience
If you have experience in repairs and maintenance or a trade-based background, make sure to mention it. Relate your previous roles to the job description to show how your skills align with what they are looking for.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities. This shows your genuine interest in the role and the company.
