At a Glance
- Tasks: Support project management and finance by handling invoicing and data management.
- Company: Dynamic company with a focus on supply chain and logistics.
- Benefits: Competitive pay, remote work options, and provided tech equipment.
- Other info: Diverse workplace culture with opportunities for overtime and career growth.
- Why this job: Join a fast-paced environment and make a real impact in the supply chain sector.
- Qualifications: Degree in relevant field and 2-5 years of experience in supply chain or finance.
The predicted salary is between 15.86 - 15.86 £ per hour.
Location: Horsham (Langhurstwood Rd) - Remote Options Available
Position Type: Full-Time, 3-Month Contract (Potential for extension)
Hours: 37.5 hours per week | Monday to Friday, 07:30 - 16:00 (45-minute lunch break)
Pay Rate: £15.86 per hour
Start Date: ASAP
Positions Available: 2
About the Role
We are seeking a highly organized and detail-oriented Customer Service Specialist I to join our Supply Chain Support and Administration team. In this role, you will play a crucial part in bridging the gap between project management, logistics, and finance. Your daily activities will involve reviewing project documentation, initiating client invoices, tracking freight costs, and maintaining vital KPI tracking systems. This is a fantastic opportunity for a professional with a background in supply chain, logistics, or finance to thrive in a high-skill, fast-paced environment.
Key Responsibilities
- Invoicing & Finance Support: Prepare, verify, and transfer invoicing documentation to the Finance team. Raise prepayment, product, and freight TBIs (To Be Invoiced) with 100% accuracy within the correct fiscal periods.
- Data & System Management: Regularly update and maintain data within IT systems (including Salesforce and KPI sheets) to ensure accurate global performance tracking and month-end financial accruals.
- Client & Compliance Compliance: Collect client-specific invoice requirements to ensure full contract compliance. Prepare and redact requested records for internal and external audits.
- Cross-Functional Collaboration: Interface with internal Project Managers, Finance, QA, and Logistics teams, as well as external clients and couriers, to resolve missing information and assist with quotes (e.g., routing, VAT rules, estimated freight, and Incoterms).
Requirements & Qualifications
- Education: A Degree in Business, Finance, Supply Chain, Logistics, or a related field (or equivalent commercial experience).
- Experience: 2-5 years of experience in supply chain, logistics, or finance. Experience within a pharmaceutical or similarly regulated environment is highly preferred.
- Technical Skills: Strong MS Office skills are required; user experience with ERP systems and Salesforce is highly beneficial.
- Soft Skills: Outstanding attention to detail, the ability to multitask under pressure, and excellent written and verbal English communication skills.
Benefits & Workplace Culture
- Workstyle: High-skill workplace with remote flexibility.
- Equipment: A laptop and all necessary tech accessories will be provided to you.
- Overtime: Available if required.
Randstad CPE values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK.
Customer Service Specialist in Horsham employer: Construction, Property and Engineering
Join our dynamic team as a Customer Service Specialist I in Horsham, where we offer a high-skill work environment with the flexibility of remote options. Enjoy competitive pay, comprehensive support for your professional growth, and a culture that values diversity and equality, making it an ideal place for those looking to make a meaningful impact in supply chain and finance.
Contact Details:
Construction, Property and Engineering Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Horsham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Construction, Property and Engineering.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Construction, Property and Engineering. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Specialist in Horsham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Construction, Property and Engineering.
How to prepare for a job interview at Construction, Property and Engineering
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Construction, Property and Engineering's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Construction, Property and Engineering offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
