At a Glance
- Tasks: Manage customer orders, resolve inquiries, and ensure satisfaction in a fast-paced environment.
- Company: Join a leading global organisation focused on health, cleanliness, and safety.
- Benefits: Enjoy flexible hours, hybrid work options, and professional growth opportunities.
- Other info: Comprehensive onboarding and cross-training support available.
- Why this job: Make a real impact while developing your career in a supportive team.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 14.95 - 14.95 £ per hour.
Location: Hemel Hempstead, UK (Hybrid / WFH options available)
Salary: £29,200 equivalent (£14.95 per hour)
Position Type: 12-Month Contract (Full-Time)
Hours: 37.5 hours per week (Flexible hours between 08:00 - 17:00)
Start Date: ASAP
About the Role
Join our collaborative, forward-thinking team as a Senior Customer Service Representative. In this pivotal role, you will contribute to our global mission to make the world healthier, cleaner, and safer.
You will act as a key point of contact for both internal and external customers, taking ownership of the entire service lifecycle—from initial inquiry and managing quotations right through to order fulfilment and tracking shipments. If you thrive in a fast‑paced environment, love problem‑solving, and pride yourself on exceptional attention to detail, this is the perfect opportunity to grow your career within a world‑class organisation.
Day-to-Day Responsibilities
- Order & Quote Management: Efficiently process customer orders, manage quotations, and maintain accurate data within our ERP and CRM systems.
- Customer Advocacy: Resolve customer inquiries and track shipments proactively to ensure maximum satisfaction.
- Cross‑Functional Collaboration: Partner with internal teams to deliver outstanding, seamless service results.
- Continuous Improvement: Contribute your ideas to routine process improvement initiatives, keeping our core values of Integrity, Intensity, Innovation and Involvement at the heart of what you do.
- Professional Diplomacy: Manage multiple priorities under deadlines while maintaining a positive, professional, and diplomatic approach to customer interactions.
What We Are Looking For
- Experience: Minimum 1 year of dedicated customer service experience, ideally within a Shared Service Centre (SSC) or multinational/corporate environment.
- Technical Skills: Strong experience with CRM and ERP systems. SAP‑C11 experience is highly preferred (general ERP training can be provided if you have background in similar systems like Oracle/SAP).
- Communication: Exceptional written and verbal English communication skills. An additional European language is highly valued but not required.
- Education & Certifications: High School diploma or equivalent required; a Government Body award or equivalent certification is a plus.
- Attributes: A proactive problem‑solver with excellent organisational skills, great attention to detail, and a collaborative team attitude.
What's in it for You?
- Work‑Life Balance: Enjoy flexible working hours (8am‑5pm window) and a hybrid model with work‑from‑home options.
- Professional Growth: Gain valuable experience and development opportunities in a leading global organisation committed to scientific innovation.
- Supportive Environment: Benefit from comprehensive onboarding and cross‑training support.
Interview Process
We like to keep things streamlined. The interview process consists of a single 45‑minute Microsoft Teams call.
How to Apply
If you are an experienced customer service professional ready to hit the ground running in an impactful role, apply today for immediate consideration!
Candidates must be eligible to live and work in the UK.
Sr Customer Service Representative in Hemel Hempstead employer: Construction, Property and Engineering
Join a dynamic and innovative team in Hemel Hempstead as a Senior Customer Service Representative, where you will enjoy a flexible work-life balance with hybrid working options. Our supportive environment fosters professional growth through comprehensive onboarding and cross-training, ensuring you thrive in your role while contributing to our mission of making the world healthier, cleaner, and safer.
Contact Details:
Construction, Property and Engineering Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sr Customer Service Representative in Hemel Hempstead
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Construction, Property and Engineering.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Construction, Property and Engineering. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Sr Customer Service Representative in Hemel Hempstead
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Construction, Property and Engineering.
How to prepare for a job interview at Construction, Property and Engineering
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Construction, Property and Engineering's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Construction, Property and Engineering offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
