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- Tasks: Lead match day and non-match day hospitality operations with a focus on service excellence.
- Company: Join a dynamic team at Nottingham, renowned for high-quality hospitality experiences.
- Benefits: Enjoy competitive pay, opportunities for growth, and a vibrant work culture.
- Why this job: Be part of an exciting environment where your leadership can shine and impact guest experiences.
- Qualifications: Proven leadership in hospitality, strong commercial skills, and excellent communication abilities required.
- Other info: Diversity is valued; we welcome applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
We\’re looking for a dynamic and commercially astute Head of Hospitality to lead match day and non-match day operations at Nottingham.
As Head of Hospitality, you\’ll play a key leadership role overseeing our full hospitality operation, including match day, conference & banqueting, and VIP experiences. Strong leadership skills, a commitment to high standards, and a passion for training and developing teams are essential for success in this exciting role.
What You\’ll Do:
Reporting to the General Manager, you will:
- Maximise profitability through smart financial management and service excellence
- Deliver high-end, consistent service across all hospitality areas – match days, events, and fine dining
- Lead and inspire a large hospitality team, ensuring motivation, performance, and development
- Collaborate across departments including staffing, sales, culinary, and finance to meet business KPIs
- Take ownership of EPOS and back-of-house systems, stock, GP, and client billing
- Build strong client and stakeholder relationships to ensure long-term success and satisfaction
- Champion Health & Safety compliance, audits, and best practice
What You Bring:
Essential:
- Proven leadership in hospitality operations, ideally in stadia or large-scale event environments
- Strong commercial acumen with experience managing budgets, P&Ls, labour, and procurement
- Outstanding people leadership skills with a commitment to employee engagement and development
- High resilience, initiative, and energy with the ability to remain calm under pressure
- Excellent communication and stakeholder management skills
- Sound understanding of Health & Safety, food hygiene, and operational best practice
Desirable:
- IOSH Managing Safely certified
- SIA Personal Licence holder
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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Head of Hospitality employer: Construction, Property and Engineering
Contact Detail:
Construction, Property and Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Hospitality
✨Tip Number 1
Familiarise yourself with the latest trends in hospitality management, especially in large-scale event environments. This knowledge will help you demonstrate your commercial acumen and understanding of what it takes to lead a successful hospitality operation.
✨Tip Number 2
Network with professionals in the hospitality industry, particularly those who have experience in stadia or large events. Building these connections can provide valuable insights and potentially lead to recommendations that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in high-pressure situations. Highlighting your resilience and ability to maintain high standards under stress will resonate well with the hiring team.
✨Tip Number 4
Research StudySmarter's values and mission, and think about how your leadership style aligns with our commitment to employee engagement and development. Being able to articulate this connection during discussions can set you apart from other candidates.
We think you need these skills to ace Head of Hospitality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in hospitality operations, especially in large-scale environments. Emphasise your commercial acumen and any relevant achievements that demonstrate your ability to manage budgets and improve profitability.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your commitment to high standards. Mention specific examples of how you've led teams to success and improved service delivery in previous roles. This is your chance to showcase your personality and enthusiasm for the position.
Highlight Relevant Skills: Ensure you mention key skills such as financial management, stakeholder engagement, and health & safety compliance. Use bullet points to make these stand out, and relate them directly to the job description to show you're a perfect fit.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a leadership role.
How to prepare for a job interview at Construction, Property and Engineering
✨Showcase Your Leadership Skills
As a Head of Hospitality, strong leadership is crucial. Be prepared to share specific examples of how you've successfully led teams in the past, focusing on motivation and performance management.
✨Demonstrate Commercial Acumen
Highlight your experience with financial management, including budgets and P&Ls. Discuss how you've maximised profitability in previous roles, as this will resonate well with the interviewers.
✨Emphasise Team Development
Talk about your commitment to training and developing staff. Share strategies you've implemented to enhance employee engagement and how these have positively impacted service quality.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle high-pressure situations, especially during match days or large events. Prepare scenarios where you successfully managed challenges while maintaining service excellence.
