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- Tasks: Handle calls and schedule appointments for maintenance jobs.
- Company: Join a leading national FM and maintenance company with a strong reputation.
- Benefits: Enjoy a competitive salary of up to £27,500 per annum.
- Why this job: Be part of a dynamic team focused on customer satisfaction and service delivery.
- Qualifications: Previous admin and scheduling experience required; strong communication skills essential.
- Other info: This is a full-time office role in Basildon; no hybrid working available.
The predicted salary is between 22000 - 27500 £ per year.
A large national FM and maintenance company is seeking an experienced Subcontractor/Planner to be based at a large static site in and around Essex. This is a great opportunity for the right candidate to join an established maintenance team.
Job Title: Subcontractor/Planner
Type: Permanent – Full Time
Salary: up to £27,500 per annum
Location: Basildon, CM11 2UF
No hybrid working is available.
About the Role
Joining our team, you\’ll be responsible for handling high volumes of calls, liaising with clients, subcontractors, suppliers, and supervisors to schedule appointments. Your goal is to ensure jobs are scheduled to meet contractual Service Level Agreements without overpromising. You will communicate with residents via various methods, including telephony and email.
Using our MSi system, you\’ll schedule available operatives and subcontractors, discuss complex repairs, and manage demanding customers, all while maintaining customer confidence.
Responsibilities
- Previous administration experience.
- Proven scheduling/planning experience within social housing or contractor repairs.
- Effective communication with operatives, subcontractors, and residents.
- Basic knowledge of building maintenance tasks and their durations.
- Understanding of work sequencing and concurrency.
- Ability to prioritize and manage ongoing jobs within targets.
- Experience handling high-volume calls and repair inquiries.
- Proficiency in written and spoken English.
- Good knowledge of Microsoft Office.
- Strong organizational and communication skills.
- Passion for service delivery and customer satisfaction.
Note: This role requires working from our office at Barleylands; no hybrid option is available.
Application
If interested, please send your updated CV. Thank you, and we look forward to your application!
Randstad CPE values diversity and promotes equality. We welcome applications from all sections of society and are happy to discuss reasonable adjustments to support your application.
Candidates must be eligible to live and work in the UK.
For permanent vacancies, we act as an Employment Agency; for temporary/contract roles, as an Employment Business.
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customer service planner employer: Construction, Property and Engineering
Contact Detail:
Construction, Property and Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land customer service planner
✨Tip Number 1
Familiarise yourself with the MSi system mentioned in the job description. If you have experience with similar scheduling software, be ready to discuss how you can quickly adapt and utilise it effectively.
✨Tip Number 2
Brush up on your knowledge of building maintenance tasks and their durations. Being able to speak confidently about these topics during your interview will demonstrate your understanding of the role and its requirements.
✨Tip Number 3
Prepare examples of how you've successfully managed high volumes of calls and prioritised tasks in previous roles. This will showcase your organisational skills and ability to handle pressure, which are crucial for this position.
✨Tip Number 4
Research the company’s values and their approach to customer service. Being able to align your personal values with theirs during the interview can set you apart as a candidate who is genuinely interested in contributing to their team.
We think you need these skills to ace customer service planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and scheduling, particularly within social housing or contractor repairs. Use specific examples to demonstrate your skills in managing high volumes of calls and effective communication.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your passion for service delivery and customer satisfaction, and explain how your previous experience aligns with the requirements outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience you have with scheduling systems like MSi. Mention your organisational skills and ability to prioritise tasks effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Construction, Property and Engineering
✨Showcase Your Scheduling Skills
Be prepared to discuss your previous experience in scheduling and planning. Highlight specific examples where you successfully managed high volumes of calls and scheduled appointments efficiently, ensuring compliance with Service Level Agreements.
✨Demonstrate Effective Communication
Since the role involves liaising with various stakeholders, practice articulating your communication style. Be ready to explain how you handle complex repairs and manage demanding customers while maintaining their confidence.
✨Familiarise Yourself with Building Maintenance
Brush up on basic building maintenance tasks and their durations. Understanding work sequencing and concurrency will help you answer questions related to prioritising jobs effectively during the interview.
✨Highlight Your Organisational Skills
Organisational skills are crucial for this role. Prepare to discuss how you manage ongoing jobs within targets and how you use tools like Microsoft Office to stay organised and efficient in your work.
