Night Shift Call Handler- Housing Repairs (Temp to Perm)

North London/Middlesex (Enfield Area), UK Out of Hours Call Handler- Social Housing (Temp to Perm- Weekdays) One of social housing clients are looking to hire Out of Hours/Night Shift- Call Handlers for a role in Enfield working within their call centre on a temporary to permanent basis on an out of hours contract. This role is working within a thriving call centre on a large social housing and reactive repairs contract. You will be responsible for carrying out the following duties: Call handling- speaking with tenants, 3rd parties, contractors and operatives and ensuring their calls are passed on to relevant persons. Emailing- tenants, contractors and line managers in regards to queries and repair requests. Diary Management- ensuring that work is completed to set deadlines and meetings are diarised through Microsoft Outlook. Administration- emailing tenants, data logging, dealing with requests on email and by post, updating information on internal databases , filing

scanning and sending letters. * General duties may also include minute taking, reception cover and general admin duties. Please note that this role is within the social housing sector and ideally you will have worked within a similar environment. Call handling skills are very advantageous and the delivery of excellent customer service at all times is essential. Please note that due to this being a fast paced role, this will ideally suit someone who is able to work to set deadlines and KPIs. The shifts on offer are as follows: We have the following shifts available at present: Late shift Advisor 1: Monday – Thursday 00:00 – 08:00 Late Shift Advisor 2: Friday – Sun 00:00 – 08:00 Please specify on your application as to which shifts you would prefer to work. Experience within social housing repairs/maintenance and nightshift experience is highly advantageous. Please note that a permanent contract may be offered on completion of a 3 month probationary period. End Salary £22-23K

PA DOE . Hourly rate £9.77 GBP per hour PAYE. Holiday Pay is added on top of this also at 12.07%. Please note that this role is effectively night shifts/backshifts and hours are non negotiable. We are running interviews on the ASAP (June 2020) for this role