At a Glance
- Tasks: Support learners' well-being and personal development through engaging activities and pastoral care.
- Company: Join a respected organisation dedicated to shaping the future of UK construction.
- Benefits: Enjoy free lunch, gym access, generous holidays, and professional development opportunities.
- Other info: Full driving licence required; training and qualifications supported during employment.
- Why this job: Make a real difference in learners' lives while developing your skills in a supportive environment.
- Qualifications: Minimum 2 GCSEs including maths and English; experience with 16+ age group preferred.
The predicted salary is between 35180 - 35180 £ per year.
Are you a kind, caring and compassionate individual with a passion for supporting learners to succeed? NCC East are looking for a passionate and dedicated Welfare Officer to join our team on a fixed term basis and play a key role in supporting our learners' well-being and development.
You’ll bring a positive, proactive approach, supporting individual needs while promoting independence, confidence and personal development. As a self-starter and motivator, you’ll help shape positive behaviours and attitudes, building learners’ resilience and essential work and life skills.
Hours of Work: Full-time (35 hours per week)
Working Pattern: Ideal working pattern, to be discussed at interview would be:
- Wednesday: 17:00 – 22:00
- Thursday: 17:00 – 22:00
- Friday: 14:00 – 22:30
- Saturday: 11:00 – 20:00
- Sunday: 11:00 – 20:00
Contract: Fixed Term (6 months)
Grade: TM3
Target Salary: £35,180 per annum
Location: NCC East, Bircham Newton, Kings Lynn, Norfolk, PE31 6RH
Special Requirements: Full driving licence, preferably with D1 (minibus)
About the Role: As a Welfare Officer, you’ll play a vital role in supporting the health, wellbeing and safeguarding of our residential learners. From providing pastoral and mental health support to delivering engaging on- and off-site activities, you’ll help create a safe, positive and enriching learner experience.
Working as part of a dedicated Welfare team, you’ll liaise closely with colleagues, parents/carers, employers and external agencies. Safeguarding sits at the heart of the role, and you’ll take a proactive approach to keeping learners safe and supported.
You’ll also bring strong organisation and administration skills, confidently managing your time and using a range of systems to maintain accurate welfare, compliance and Health & Safety records.
Responsibilities:
- Supporting learners to engage in personal development activities, community projects, and recreational opportunities
- Creating an inclusive and vibrant social environment during breaks and outside training hours
- Monitoring personal development progress and gathering learner feedback
- Providing impartial careers advice using CITB resources and Careers Specialists
- Offering mental and physical wellbeing support and sharing relevant information with curriculum teams
- Handling learner incidents, resolving issues professionally, and acting in loco parentis when required
- Managing and reporting safeguarding concerns and liaising with external agencies when needed
- Maintaining accurate and confidential records
- Ensuring high standards of learner behaviour and conducting low-level disciplinary actions
- Supporting the implementation of the Alcohol, Drug and Weapons Misuse Policy, including acting as a police companion during searches
- Conducting random and suspicion-based drug and alcohol testing across NCC Colleges
- Building strong relationships with employers, industry professionals, and key partners to enhance learner opportunities
- Driving the minibus for excursions and learner transport
Qualifications:
What we’re looking for:
Essential Criteria:
- A good level of education, minimum 2 GCSEs to include maths and English at a minimum of grade 4 (or equivalent)
- Experience working with 16+ age group preferably within an education setting
- IT literate and comfortable working with systems such as SharePoint and Microsoft Office
- Excellent communication skills, both written and orally
- Able to deliver excellent customer service
Desirable Criteria:
- Youthwork experience/qualification
- First Response Emergency Care Level 3 (FREC3)
- First Aid at work
- Health and Safety Awareness
- Mental Health First Aid or awareness
- Safeguarding training
- Child protection
- De-escalation
- Full clean driver’s license and local authority assessment for larger people carriers and/or D1
The post holder will be supported to work towards the following qualifications during their time in post, if not already achieved:
- Drug and alcohol awareness
- Drug and Alcohol testing
Why join CITB?
- Free onsite lunch at NCC sites
- Subsidised Costa Coffee on site at NCC Bircham
- Free onsite parking
- Free onsite gym at Bircham Newton
- 25 days holiday + bank holidays
- 3 additional days Christmas shutdown
- Generous pension scheme (up to 9% employer contribution)
- Life assurance (4x salary)
- 2 paid volunteering days per year
- Professional development & funded training qualifications
- Employee Assistance Programme
- Be part of a respected organisation shaping the future of UK construction
Closing Date: Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.
Safer Recruitment: CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. An enhanced DBS with child barring check is required for this post.
This role is exempt from the Rehabilitation of Offenders Act 1974. Applicants are required to declare all criminal convictions, cautions, and warnings, including those that are spent, unless they are protected under current DBS filtering rules.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.
Welfare Officer - Fixed Term employer: Construction Industry Training Board
CITB is an exceptional employer that champions fairness, inclusion, and respect within the construction sector. With a strong focus on employee growth, offering 25 days of holiday plus bank holidays, a generous pension scheme, and professional development opportunities, CITB fosters a collaborative work culture where your contributions can make a meaningful impact on the future of construction skills in the North West. The flexibility of mobile working and the chance to engage with diverse stakeholders further enhance the appeal of this role.
Contact Details:
Construction Industry Training Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Officer - Fixed Term
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Construction Industry Training Board.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Construction Industry Training Board!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Construction Industry Training Board, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Construction Industry Training Board or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Welfare Officer - Fixed Term
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Construction Industry Training Board:Before hitting send, make sure to tailor your application specifically to Construction Industry Training Board! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Construction Industry Training Board
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
