Support Services Administrator

Are you passionate about delivering exceptional customer service and supporting learners on their journey to success? CITB is looking for a proactive and detail-oriented Support Services Administrator to join our team in Bircham Newton.

In this dynamic role, you’ll be at the heart of our training operations working with multiple different teams across the college. You will be responsible for ensuring smooth administrative processes and a positive experience for learners, colleagues, and visitors.

About the Role

• Location: NCC East, Bircham Newton, King’s Lynn, Norfolk, PE31 6RH – please note this is a rural location with limited public transport
• Hours of Work: Full-time (35 hours per week)
• Working Pattern: Monday - Thursday 8:45am – 5pm and Friday 9am – 4pm (5 days per week in the office)
• Contract: Permanent
• Grade: TM2
• Target Salary: £28,784 per annum

Responsibilities

What You’ll Be Doing:

• Provide timely and efficient customer service to both internal and external stakeholders
• Accurately complete a wide range of administrative tasks and maintain records to support training delivery
• Proactively plan activities and prioritise workloads to achieve deadlines
• Upload learner requirements to internal systems to enable progression to EPA within set timescales
• Use internal and external systems in line with CITB, awarding organisation, funding, and scheme requirements
• Supervise and invigilate learner assessments and exams, ensuring compliance with all relevant regulations
• Manage learner registrations, enrolments, qualification claims, and data updates in accordance with awarding body requirements
• Collaborate with colleagues to ensure seamless coverage during absences
• Support purchasing activities to ensure timely availability of materials and resources
• Respond to enquiries and work collaboratively to find solutions
• Attend team meetings, workshops, and training sessions to stay current with industry changes
• Promote and maintain a safe, inclusive, and supportive learning environment
• Be flexible to work at other sites such as Erith or Inchinnan to attend training or meetings

Qualifications

Your Experience:

• NVQ Level 3 in Business Administration, Customer Service, or equivalent experience
• Minimum of 3 GCSEs (or equivalent) including Maths and English
• Intermediate proficiency in Microsoft Office applications, including competence in Excel
• Confident using databases and previous experience using Aptem LMS would be an advantage
• Excellent communication and customer service skills
• Strong attention to detail and problem-solving abilities
• Self-motivated, well-organised, and able to work independently
• Effective team player with a professional and enthusiastic approach
• Ability to interpret and share information clearly
• Experience working in an educational setting would be an advantage
• Understanding of certification schemes in construction training would be an advantage

What You’ll Get in Return:

• Free onsite lunch
• Free onsite parking
• Free onsite gym
• 25 days holiday + bank holidays
• Christmas shutdown
• Flexible benefits, including ability to purchase additional leave
• Generous pension scheme (up to 9% employer contribution)
• Life assurance
• 2 paid volunteering days per year
• Employee Assistance Programme
• We Care 24/7 GP Service

Why Join CITB?

At CITB, we’re dedicated to shaping the future of the construction industry by supporting learners and professionals across the UK. You’ll be part of a supportive team that values collaboration, innovation, and personal growth.

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.

Safer Recruitment

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A basic DBS is required for this post.

During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.