At a Glance
- Tasks: Be the friendly face of CITB, helping customers with their enquiries and resolving issues.
- Company: Join a supportive team at CITB, dedicated to creating positive customer experiences.
- Benefits: Enjoy a competitive salary, hybrid working, and a chance to grow your skills.
- Other info: Work in a dynamic environment with opportunities for career advancement.
- Why this job: Make a real difference by ensuring every customer feels valued and supported.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25586 - 25586 € per year.
As a Customer Operations Adviser, you will be the first point of contact for CITB customers, delivering friendly, efficient, and solutions-focused support across a range of services. You’ll play a vital role in creating positive customer experiences—taking ownership of enquiries, resolving issues with confidence, and ensuring every interaction leaves a lasting impression.
You will be responsible for delivering a high standard of customer service, consistently exceeding expectations. Working across multiple channels, you’ll handle enquiries with professionalism and care, ensuring every customer feels heard, valued, and supported. Living the CITB values will be at the heart of everything you do.
- Location: Bircham Hybrid (This role is based in Bircham 2-3 days per week). To support induction and training this role be required to be onsite for the first month, moving to hybrid working at the discretion of the line manager and based on business requirements.
- Hours of Work: Full-time (35 hours per week) between CITB's normal operating hours of 08:00 to 18:00 unless otherwise agreed.
- Contract: 12 Month Fixed Term Contract
- Grade: TM1
- Target Salary: £25,586
Customer Operations Adviser (Transition Team) in Norfolk employer: Construction Industry Training Board
CITB is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those looking to grow in their careers. With a focus on delivering outstanding customer service, employees are empowered to take ownership of their roles while enjoying the flexibility of hybrid working arrangements in Bircham. The company fosters a collaborative environment where every team member's contribution is valued, ensuring a rewarding experience for all.
Contact Detail:
Construction Industry Training Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Adviser (Transition Team) in Norfolk
✨Tip Number 1
Get to know the company! Research CITB and their values so you can show how you align with them during your interview. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your customer service scenarios! Think of common issues customers might face and how you would resolve them. This will prepare you to demonstrate your problem-solving skills and confidence in handling enquiries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips that could give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at CITB.
We think you need these skills to ace Customer Operations Adviser (Transition Team) in Norfolk
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that demonstrate your friendly and solutions-focused approach.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and values mentioned in the job description. We love seeing candidates who understand what we’re all about at CITB.
Be Professional Yet Personable:While professionalism is key, don’t forget to let your personality shine through! We’re looking for someone who can connect with customers on a personal level, so feel free to inject a bit of your own style into your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Construction Industry Training Board
✨Know the Company Values
Before your interview, take some time to research CITB's values and mission. Understanding what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues effectively or went above and beyond to ensure customer satisfaction—this will demonstrate your ability to create positive customer experiences.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are committed to understanding customer needs, which is crucial for a Customer Operations Adviser.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about common challenges in customer service and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your problem-solving skills.
