Levy Operations Coordinator - Fixed Term

Hours of Work: Full-time (35 hours per week)

Contract: Fixed Term Contract until March 2027

Grade: TM3

Target Salary: £35,180 per annum

Location: Bircham Newton – on average two days in the office per week following initial face to face training

CITB is on the lookout for a dynamic Levy Operations Co-ordinator who’s ready to deliver outstanding customer service, expertly manage employer accounts, and play a key role in driving the success of the CITB Levy lifecycle.

What you’ll be doing:

• Effective account management and support of all activities within the CITB Levy Lifecyle, including:
• Registration of new employers
• Review and maintenance of information held on the CITB Levy Register
• Administration of employer accounts (e.g. changes to status, scope, contact details, online account support etc)
• Support in Levy Returns and Assessments
• Support with the collection of CITB Levy collection
• Responsibility for the delivery of a professional customer service and experience – exceeding our customer’s expectations by taking ownership of every customer interaction ensuring an excellent standard of service every time.
• Providing support and guidance to ensure customer adherence to all relevant Levy related legislation and statutory requirements whilst complying with all regulatory requirements.
• Effective use of all available methods of customer communication including telephony (both inbound and outbound), emails, correspondence, virtual face to face and future methods adopted.
• To ensure timely delivery of workload is completed to required quality benchmarks

• To provide on the job training, knowledge sharing and collaboration to support to new and existing team members

What we’re looking for:

Essential

• Clear, confident and persuasive communicator at appropriate levels demonstrated by a variety of written, verbal and face-to-face methods
• Ability to develop and maintain relationships with customers
• Strong customer focus with enhanced customer handlings skills (including handling difficult customers)
• Problem-solving skills and dispute resolution skills
• Self-motivate and able to manage and complete own workload within timescales
• Committed, enthusiastic and professional

• Computer literate with a high attention to detail and accuracy

Desirable

• Experience of working in a customer services team
• Working within a regulated environment
• Working knowledge of CITB Levy scheme and systems used in the administration of this scheme.

• Recognised customer service qualification

Why join CITB?

• Free onsite lunch at NCC sites
• Subsidised Costa Coffee on site at NCC Bircham
• Free onsite parking
• Free onsite gym at Bircham Newton
• 25 days holiday + bank holidays
• 3 additional days Christmas shutdown
• Generous pension scheme (up to 9% employer contribution)
• Life assurance (4x salary)
• 2 paid volunteering days per year
• Professional development & funded training qualifications
• Employee Assistance Programme

• Be part of a respected organisation shaping the future of UK construction

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.

Safer Recruitment – Incidental

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A basic DBS is required for this post.

During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.