Levy Operations Coordinator - Fixed Term in King's Lynn

Norfolk, United Kingdom (Office/On-site)

Job Schedule: Full time

Contract Type: Fixed Term

Region: England

Target Salary: £35,180 per annum

Location: Bircham Newton – on average two days in the office per week following initial face to face training

Responsibilities:

• Effective account management and support of all activities within the CITB Levy Lifecycle, including:
• Registration of new employers
• Review and maintenance of information held on the CITB Levy Register
• Administration of employer accounts (e.g. changes to status, scope, contact details, online account support etc)
• Support in Levy Returns and Assessments
• Support with the collection of CITB Levy collection
• Responsibility for the delivery of a professional customer service and experience – exceeding our customer’s expectations by taking ownership of every customer interaction ensuring an excellent standard of service every time.
• Providing support and guidance to ensure customer adherence to all relevant Levy related legislation and statutory requirements whilst complying with all regulatory requirements.
• Effective use of all available methods of customer communication including telephony (both inbound and outbound), emails, correspondence, virtual face to face and future methods adopted.
• To ensure timely delivery of workload is completed to required quality benchmarks.
• To provide on the job training, knowledge sharing and collaboration to support to new and existing team members.

What we’re looking for:

• Clear, confident and persuasive communicator at appropriate levels demonstrated by a variety of written, verbal and face-to-face methods.
• Ability to develop and maintain relationships with customers.
• Strong customer focus with enhanced customer handling skills (including handling difficult customers).
• Problem-solving skills and dispute resolution skills.
• Self-motivated and able to manage and complete own workload within timescales.
• Committed, enthusiastic and professional.
• Computer literate with a high attention to detail and accuracy.
• Experience of working in a customer services team.
• Working within a regulated environment.
• Working knowledge of CITB Levy scheme and systems used in the administration of this scheme.
• Recognised customer service qualification.

Benefits:

• Free onsite lunch at NCC sites
• Subsidised Costa Coffee on site at NCC Bircham
• Free onsite parking
• Free onsite gym at Bircham Newton
• 25 days holiday + bank holidays
• 3 additional days Christmas shutdown
• Generous pension scheme (up to 9% employer contribution)
• Life assurance (4x salary)
• 2 paid volunteering days per year
• Professional development & funded training qualifications
• Employee Assistance Programme

Be part of a respected organisation shaping the future of UK construction.

Closing Date: Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.

Safer Recruitment – Incidental: CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A basic DBS is required for this post.

About Us: CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to build a workforce that reflects Britain's diverse population and people from under-represented groups are encouraged to apply for vacancies.