At a Glance
- Tasks: Be the friendly face of CITB, helping customers with their enquiries and creating positive experiences.
- Company: Join CITB, a supportive organisation dedicated to customer service excellence.
- Benefits: Enjoy a competitive salary, hybrid working, and a vibrant team culture.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real difference by ensuring every customer feels valued and supported.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25586 - 25586 € per year.
As a Customer Operations Adviser, you will be the first point of contact for CITB customers, delivering friendly, efficient, and solutions-focused support across a range of services. You’ll play a vital role in creating positive customer experiences—taking ownership of enquiries, resolving issues with confidence, and ensuring every interaction leaves a lasting impression.
You will be responsible for delivering a high standard of customer service, consistently exceeding expectations. Working across multiple channels, you’ll handle enquiries with professionalism and care, ensuring every customer feels heard, valued, and supported. Living the CITB values will be at the heart of everything you do.
Location: Bircham Hybrid (This role is based in Bircham 2-3 days per week). To support induction and training this role be required to be onsite for the first month, moving to hybrid working at the discretion of the line manager and based on business requirements.
Hours of Work: Full-time (35 hours per week) between CITB's normal operating hours of 08:00 to 18:00 unless otherwise agreed.
Contract: 12 Month Fixed Term Contract
Grade: TM1
Target Salary: £25,586
Customer Operations Adviser (Transition Team) employer: Construction Industry Training Board
CITB is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where every team member is valued. With a focus on delivering outstanding customer service, you will have the opportunity to develop your skills in a dynamic hybrid environment in Bircham, while enjoying a competitive salary and the chance to make a real impact on customer experiences. Join us to be part of a team that embodies our values and fosters a sense of belonging and purpose.
Contact Detail:
Construction Industry Training Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Adviser (Transition Team)
✨Tip Number 1
Get to know the company! Research CITB's values and mission. When you understand what they stand for, you can tailor your approach in interviews to show how you embody those values.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your solutions-focused mindset.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at CITB.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Customer Operations Adviser (Transition Team)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create positive experiences for customers, just like you'll be doing as a Customer Operations Adviser.
Be Solutions-Focused:In your application, demonstrate your problem-solving skills. Share examples of how you've tackled challenges and resolved issues effectively. This is key to impressing us and showing you can handle enquiries with confidence.
Keep It Professional Yet Friendly:Your written application should reflect the friendly and professional tone we value at StudySmarter. Use clear language and a warm tone to convey your personality while maintaining professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Construction Industry Training Board
✨Know the Company Values
Before your interview, take some time to research CITB's values and mission. Understanding what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've delivered exceptional customer service. Highlight situations where you resolved issues effectively or went above and beyond to ensure customer satisfaction—this will demonstrate your ability to create positive customer experiences.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are committed to understanding customer needs, which is crucial for a Customer Operations Adviser.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about common challenges in customer service and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your problem-solving skills.
