At a Glance
- Tasks: Be the go-to person for helping others book their training courses and develop their careers.
- Company: Join CITB, a respected organisation shaping the future of UK construction.
- Benefits: Enjoy free lunch, subsidised coffee, gym access, and generous holiday allowance.
- Other info: Fixed-term role with excellent professional development opportunities and a supportive team environment.
- Why this job: Make a real difference in people's lives while gaining valuable customer service experience.
- Qualifications: Strong communication skills and a positive attitude are essential; customer service experience is a plus.
The predicted salary is between 28784 - 28784 £ per year.
Join CITB as our Course Booker Sales Negotiator to cover a period of maternity leave.
Hours of Work: Full-time (35 hours per week)
Working Pattern: Monday to Thursday, 8:45am – 5pm and Fridays 9am – 4pm
Contract: Fixed Term (14 months)
Grade: TM2
Target Salary: £28,784 per annum
Location: National Construction College East, Bircham Newton, King’s Lynn, Norfolk, PE31 6RH
About the Role
Are you passionate about helping others take the next step in their careers? In this customer-facing role, you will be the first point of contact for individuals seeking advice on training and development through our courses. Your goal is to ensure every enquiry is handled with care and professionalism, leading to a positive experience and successful bookings.
Responsibilities
- Respond promptly and helpfully to all incoming enquiries
- Provide clear, accurate information about courses, eligibility, and funding
- Follow up with potential learners to support their decision-making process
- Collaborate with colleagues to identify demand and suggest improvements to course offerings
- Support outreach efforts including marketing campaigns and regional initiatives
- Assist with accommodation bookings and refer learners to appropriate support teams
- Maintain accurate records and contribute to system improvements
- Participate in team meetings and share ideas to enhance service delivery
- Handle unexpected situations with confidence and empathy, ensuring the best outcome for learners and trainers
Qualifications
Essential:
- Excellent communication and interpersonal skills
- Ability to build trust and rapport with learners and colleagues
- Strong organisational skills and attention to detail
- A positive, professional attitude and willingness to learn
- Experience in a busy, customer-focused environment
Desirable
- Background in customer service or education
- Recognised Customer Service qualification (or willingness to work towards one)
Why join CITB?
- Free onsite lunch at NCC sites
- Subsidised Costa Coffee on site at NCC Bircham
- Free onsite parking
- Free onsite gym at Bircham Newton
- 25 days holiday + bank holidays
- 3 additional days Christmas shutdown
- Generous pension scheme (up to 9% employer contribution)
- Life assurance (4x salary)
- 2 paid volunteering days per year
- Professional development & funded training qualifications
- Employee Assistance Programme
- Be part of a respected organisation shaping the future of UK construction
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.
Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A basic DBS is required for this post.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.
Artificial Intelligence
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
Course Booker Sales Negotiator - Fixed Term employer: Construction Industry Training Board
CITB is an excellent employer, offering a supportive work environment at the National Construction College East in Bircham Newton, where you can make a meaningful impact on individuals' career development. With benefits like free onsite lunch, a subsidised coffee shop, and a generous pension scheme, alongside opportunities for professional growth and a commitment to employee wellbeing, CITB fosters a culture of collaboration and respect that empowers its staff to thrive.
Contact Details:
Construction Industry Training Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Course Booker Sales Negotiator - Fixed Term
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Construction Industry Training Board.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Construction Industry Training Board. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Course Booker Sales Negotiator - Fixed Term
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Construction Industry Training Board.
How to prepare for a job interview at Construction Industry Training Board
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Construction Industry Training Board's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Construction Industry Training Board offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
