2161 - Support Services Administrator

Be the welcoming face of our CITB Inchinnan site!

Are you passionate about delivering exceptional customer service and supporting learners on their journey to success?

CITB are looking for a professional and friendly Student Services Administrator which includes front of house responsibilities, making you a key point of contact for learners, visitors and staff. You will also support the smooth delivery of our training programmes working with multiple teams across the college.

About the Role

• Role: Support Services Administrator
• Location: NNC Scotland, 4 Fountain Avenue, Inchinnan Business Park, Inchinnan, Renfrewshire, PA4 9RQ
• Hours of Work: Full-time (35 hours per week)
• Working Pattern: Monday – Thursday 08:00 – 16:00, Friday 08:00 – 15:00 (5 days per week in the office)
• Contract: Permanent – Based on site 5 days a week
• Grade: TM2
• Target Salary: £28,784 per annum

What You’ll Be Doing

• Provide timely and efficient front of house duties to both internal and external stakeholders
• Accurately complete a wide range of administrative tasks and maintain records to support training delivery
• Proactively plan activities and prioritize workloads to achieve deadlines
• Upload learner requirements to internal systems to enable progression to EPA within set timescales
• Use internal and external systems in line with CITB, awarding organisation, funding, and scheme requirements
• Supervise and invigilate learner assessments and exams, ensuring compliance with all relevant regulations
• Manage learner registrations, enrolments, qualification claims, and data updates in accordance with awarding body requirements
• Collaborate with colleagues to ensure seamless coverage during absences
• Support purchasing activities to ensure timely availability of materials and resources
• Respond to enquiries and work collaboratively to find solutions
• Attend team meetings, workshops, and training sessions to stay current with industry changes
• Promote and maintain a safe, inclusive, and supportive learning environment

Your Experience

• NVQ Level 3 in Business Administration, Customer Service, or equivalent experience
• Minimum of National Level 4/5 Maths and English
• Intermediate proficiency in Microsoft Office 365 applications, including competence in Excel
• Confident using databases and previous experience using Aptem LMS would be an advantage
• Excellent communication and customer service skills
• Strong attention to detail and problem‑solving abilities
• Self‑motivated, well‑organised, and able to work independently
• Effective team player with a professional and enthusiastic approach
• Ability to interpret and share information clearly
• Experience working in an educational setting would be an advantage
• Understanding of certification schemes in construction training would be an advantage

*For full details, please refer to the Role Profile.

What You’ll Get in Return

• Free onsite lunch
• Free onsite parking
• Free onsite gym
• 25 days holiday + bank holidays
• 3 additional days Christmas shutdown
• Christmas shutdown
• Flexible benefits, including ability to purchase additional leave
• Generous pension scheme (up to 9% employer contribution)
• Life assurance
• 2 paid volunteering days per year
• Employee Assistance Programme
• We Care 24/7 GP Service

Why Join CITB?

At CITB, we’re dedicated to shaping the future of the construction industry by supporting learners and professionals across the UK. You’ll be part of a supportive team that values collaboration, innovation, and personal growth.

Safer Recruitment

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure Scotland. A PVG with children’s barred list is required for this post. During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.