2160 - Customer Engagement Adviser - Kent and Essex

Role

Customer Engagement Advisor

Location

Mobile role which will require travel with the Essex/Kent area

Hours of Work

Full-time (35 hours per week)

Contract

12-month Fixed-Term Contract

Salary

£36,000 – £44,000

Grade

SC2

Target Salary

£42,642 + £6,452 Annual Car Allowance

About this role

Do you have a passion for building relationships and making a difference in the skills landscape of the construction industry? We’re looking for a proactive, people-focused Customer Engagement Advisor to be the face of CITB across Essex and Kent. As our local representative, you’ll engage directly with employers, training providers, and key stakeholders — offering support, sharing insights, and helping businesses tap into the full range of CITB services and initiatives. This is a mobile role with plenty of autonomy, perfect for someone who thrives on variety, collaboration, and making tangible impact in their local area.

What you’ll be doing

• Be the go-to CITB contact for all registered employers in your area
• Provide tailored, expert advice to help employers upskill staff and plan training strategically
• Promote apprenticeships and pre-employment opportunities across the region
• Deliver Training Needs Analyses (TNAs) and sector-specific support to employers
• Actively engage micro and under-engaged businesses to raise awareness of skills support
• Build strategic partnerships with local stakeholders, employer groups, and industry bodies
• Represent CITB at events, meetings, and online — showcasing our full offer and industry insights
• Maintain detailed CRM records and contribute valuable feedback to internal teams
• Collaborate across departments to resolve complex queries and support national initiatives

Your Experience

Essential:

• Excellent planning and time-management skills — able to juggle priorities with ease
• Strong influencing and negotiation ability
• A confident communicator, both written and verbal
• Proven ability to understand and explain complex information
• Collaborative mindset with experience working across partnerships and stakeholder groups
• A solid understanding of the UK skills landscape, including government-funded programmes
• Educated to A-Level or equivalent (or with relevant practical experience)

Desirable:

• Experience working within or alongside the construction industry
• Familiarity with CITB products, services, or funding routes
• Experience navigating the skills sector, especially in Further Education
• SFEDI Level 5 Certificate in Business Information Services (or willingness to work towards it)

For full details, please refer to the Role Profile.

What You’ll Get in Return

• 25 days holiday + bank holidays + 3 days Christmas shutdown
• Generous pension scheme (up to 9% employer contribution)
• Life assurance (4x salary)
• 2 paid volunteering days per year
• 24/7 GP Services
• Professional development & funded training qualifications
• Employee Assistance Programme — because your wellbeing matters
• A team that respects you, your trade, and your time-served knowledge

About CITB

CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to develop an organisation which reflects Britain’s diverse population, and our main objective is to create a culture that enables our customers to strive towards an organisational community that is reflective of today’s society.

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.