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For Companies At a Glance
- Tasks: Engage with employers and training providers to enhance skills in the construction industry.
- Company: Join CITB, a leader in promoting fairness and inclusion in construction.
- Benefits: Enjoy 25 days holiday, generous pension, and professional development opportunities.
- Why this job: Make a real impact in your community while building valuable relationships.
- Qualifications: Strong communication skills and a passion for collaboration are essential.
- Other info: Mobile role with autonomy and excellent career growth potential.
The predicted salary is between 30000 - 36000 £ per year.
Role
Customer Engagement Advisor
Location
Mobile role which will require travel with the Essex/Kent area
Hours of Work
Full-time (35 hours per week)
Contract
12-month Fixed-Term Contract
Salary
£36,000 – £44,000
Grade
SC2
Target Salary
£42,642 + £6,452 Annual Car Allowance
About this role
Do you have a passion for building relationships and making a difference in the skills landscape of the construction industry? We’re looking for a proactive, people-focused Customer Engagement Advisor to be the face of CITB across Essex and Kent. As our local representative, you’ll engage directly with employers, training providers, and key stakeholders — offering support, sharing insights, and helping businesses tap into the full range of CITB services and initiatives. This is a mobile role with plenty of autonomy, perfect for someone who thrives on variety, collaboration, and making tangible impact in their local area.
What you’ll be doing
- Be the go-to CITB contact for all registered employers in your area
- Provide tailored, expert advice to help employers upskill staff and plan training strategically
- Promote apprenticeships and pre-employment opportunities across the region
- Deliver Training Needs Analyses (TNAs) and sector-specific support to employers
- Actively engage micro and under-engaged businesses to raise awareness of skills support
- Build strategic partnerships with local stakeholders, employer groups, and industry bodies
- Represent CITB at events, meetings, and online — showcasing our full offer and industry insights
- Maintain detailed CRM records and contribute valuable feedback to internal teams
- Collaborate across departments to resolve complex queries and support national initiatives
Your Experience
Essential:
- Excellent planning and time-management skills — able to juggle priorities with ease
- Strong influencing and negotiation ability
- A confident communicator, both written and verbal
- Proven ability to understand and explain complex information
- Collaborative mindset with experience working across partnerships and stakeholder groups
- A solid understanding of the UK skills landscape, including government-funded programmes
- Educated to A-Level or equivalent (or with relevant practical experience)
Desirable:
- Experience working within or alongside the construction industry
- Familiarity with CITB products, services, or funding routes
- Experience navigating the skills sector, especially in Further Education
- SFEDI Level 5 Certificate in Business Information Services (or willingness to work towards it)
For full details, please refer to the Role Profile.
What You’ll Get in Return
- 25 days holiday + bank holidays + 3 days Christmas shutdown
- Generous pension scheme (up to 9% employer contribution)
- Life assurance (4x salary)
- 2 paid volunteering days per year
- 24/7 GP Services
- Professional development & funded training qualifications
- Employee Assistance Programme — because your wellbeing matters
- A team that respects you, your trade, and your time-served knowledge
About CITB
CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to develop an organisation which reflects Britain’s diverse population, and our main objective is to create a culture that enables our customers to strive towards an organisational community that is reflective of today’s society.
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.
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2160 - Customer Engagement Adviser - Kent and Essex employer: Construction Industry Training Board
Contact Detail:
Construction Industry Training Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2160 - Customer Engagement Adviser - Kent and Essex
✨Tip Number 1
Get to know the company inside out! Research CITB's values, services, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups in Essex and Kent. Building relationships with potential colleagues and stakeholders can give you a leg up and help you stand out.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Customer Engagement Advisor. Keep it concise but impactful, focusing on how you can make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace 2160 - Customer Engagement Adviser - Kent and Essex
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for building relationships and making a difference in the skills landscape. Share specific examples of how you've engaged with stakeholders or contributed to similar initiatives in the past.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that align with the role. We want to see how your background fits into the Customer Engagement Advisor position, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and achievements, as we appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Construction Industry Training Board
✨Know Your Stuff
Make sure you understand the skills landscape of the construction industry and CITB's role in it. Brush up on their services, funding routes, and how they support employers. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Engagement Advisor, you'll be building relationships with various stakeholders. Prepare examples of how you've successfully influenced or negotiated in past roles. Think about times when you've collaborated across teams or engaged with difficult clients — these stories will highlight your people-focused approach.
✨Plan for the Role's Autonomy
This position requires a lot of self-management and planning. Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific tools or methods you use to stay organised, especially when juggling multiple priorities in a mobile role.
✨Engage with Real Scenarios
Prepare for situational questions by thinking about how you would handle real-life scenarios relevant to the role. For instance, consider how you would engage a micro business that’s unaware of available training support. This will demonstrate your proactive mindset and problem-solving abilities.