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For Companies At a Glance
- Tasks: Help individuals book courses and provide expert advice on training opportunities.
- Company: Join CITB, a leader in construction training with a supportive team culture.
- Benefits: Enjoy 25 days holiday, generous pension, and paid volunteering days.
- Why this job: Make a real difference in learners' lives while growing your career.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic role with opportunities for professional growth in a meaningful industry.
The predicted salary is between 28784 - 28784 £ per year.
Overview
Role – Course Booker Sales Negotiator
Location – National Construction College East, Bircham Newton, Norfolk (this is a site-based role and doesn’t allow you to work from home)
Salary – £28,784 per annum
Hours – 35 hours per week – Full Time
Contract Type – Permanent
Join CITB as our Course Booker Sales Negotiator!
Are you passionate about helping others take the next step in their careers? In this customer-facing role, you will be the first point of contact for individuals seeking advice on training and development through our courses. Your goal is to ensure every enquiry is handled with care and professionalism, leading to a positive experience and successful bookings.
Key Responsibilities
- Respond promptly and helpfully to all incoming enquiries
- Provide clear, accurate information about courses, eligibility, and funding
- Follow up with potential learners to support their decision-making process
- Collaborate with colleagues to identify demand and suggest improvements to course offerings
- Support outreach efforts including marketing campaigns and regional initiatives
- Assist with accommodation bookings and refer learners to appropriate support teams
- Maintain accurate records and contribute to system improvements
- Participate in team meetings and share ideas to enhance service delivery
- Handle unexpected situations with confidence and empathy, ensuring the best outcome for learners and trainers
What We’re Looking For
- Essential:
- Excellent communication and interpersonal skills
- Ability to build trust and rapport with learners and colleagues
- Strong organisational skills and attention to detail
- A positive, professional attitude and willingness to learn
- Experience in a busy, customer-focused environment
- Desirable:
- Background in customer service or education
- Recognised Customer Service qualification (or willingness to work towards one)
- For full details, please refer to the Role Profile.
What You’ll Get in Return
- 25 days holiday + bank holidays
- 3 additional days Christmas shutdown
- Generous pension scheme (up to 9% employer contribution)
- Life assurance (4x salary)
- 2 paid volunteering days per year
- 24/7 GP Services
- Employee Assistance Programme
Why Join CITB
You’ll be part of a team that’s passionate about making a real difference in the lives of learners. We offer a supportive working environment, opportunities for professional growth, and the chance to contribute to meaningful change in the construction industry’s training landscape.
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.
Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A basic DBS is required for this post.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.
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2140 - Course Booker Sales Negotiator employer: Construction Industry Training Board
Contact Detail:
Construction Industry Training Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2140 - Course Booker Sales Negotiator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CITB and their training courses. This will help you answer questions confidently and show that you're genuinely interested in helping learners.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with people, try role-playing common scenarios with a friend. This will help you feel more comfortable when responding to enquiries during the interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the busy environment at CITB.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the first step in joining our team.
We think you need these skills to ace 2140 - Course Booker Sales Negotiator
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about supporting learners in their career journeys!
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Highlight your relevant experience and skills that match the role of Course Booker Sales Negotiator without waffling on.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor it to the specific role and our values at CITB. Mention how your background fits with the responsibilities listed in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Construction Industry Training Board
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Course Booker Sales Negotiator role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Customer Scenarios
Since this role is customer-facing, be ready to discuss how you would handle various customer scenarios. Think of examples from your past experiences where you successfully resolved issues or provided excellent service. This will demonstrate your ability to build trust and rapport with learners.
✨Show Your Passion for Learning
CITB values individuals who are passionate about helping others develop their careers. Be prepared to share why you believe training and development are important, and how you can contribute to creating a positive experience for learners. Your enthusiasm can set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team dynamics, opportunities for professional growth, or how CITB measures success in this role. Thoughtful questions can leave a lasting impression.