2120 - HR Systems Co-ordinator

Overview

Are you able to demonstrate high levels of discretion and professionalism when handling sensitive information and HR matters? CITB is looking for a HR Services Co-ordinator to join our Peterborough team to provide a first-line support to colleagues and managers relating to HR queries.

Role: HR Services Co-ordinator

Office Location: Peterborough, with the option of a blended working approach, agreed with your Line Manager

Hours of Work: Full-time (35 hours per week)

Working Pattern: Business operating hours are between 08:00-18:00

Contract Type: Fixed Term Contract

Duration: 18 months

Grade: TM3

Target Salary: £33,990

Responsibilities

• The first point of contact within HR for colleagues and People Managers
• Log and track helpdesk cases using internal systems, ensuring timely resolution or appropriate escalation against agreed internal service level agreements.
• Support the administration of key HR processes, such as onboarding, offboarding, contract changes, employee relations and absence recording to include note taking as required.
• Support the collation and provision of HR data ensuring all information is correct and up to date including excel reporting and SharePoint information/guidance.
• Completing annual or monthly surveys where appropriate, including requirements to complete information as requested by Government or other key stakeholders.
• Maintain and update employee records and documents in the HRIS ensuring data accuracy and GDPR compliance.
• Generate and issue standard HR letters and contracts.
• Contribute to the development and maintenance of colleague, manager and leader resources (FAQs, templates and knowledge base with the HRIS) across systems and platforms.
• Deliver timely and accurate guidance on HR policies, procedures, and dealing directly with common employment matters.
• Supporting line managers in processing HR related queries and optimising our HRIS.
• Supporting the wider People team on projects as required.

Your Experience

• Demonstrates a high level of discretion and professionalism when handling sensitive employee information and HR matters.
• Excellent attention to detail and organisational ability
• Comfortable working in a high-volume, fast-paced environment
• Has good verbal and written communication skills
• Willing to put forward recommendations for improvement and look for ways of improving the effectiveness of their work
• Demonstrates good customer service skills
• Is able to work independently and flexibly
• Excellent understanding of handling confidential and sensitive information in line with GDPR
• Digital skills including navigation of systems, updating and retrieving information, understanding workflows, working with email & communication platforms, good excel skills
• For full details, please refer to the Role Profile.

What You’ll Get in Return

• 25 days holiday + bank holidays
• Additional 3 days Christmas shutdown
• Generous pension scheme (up to 9% employer contribution)
• Life assurance (4x salary)
• 2 paid volunteering days per year
• 24/7 GP Services
• Professional development & funded training qualifications
• Employee Assistance Programme

Why Join CITB

At CITB, we’re committed to building a skilled, inclusive, and sustainable construction workforce. You’ll be part of a supportive team that values collaboration, continuous improvement, and professional development.

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.