Continuous Improvement Support Officer in Lincoln

About the role

Lincolnshire Fire and Rescue are a forward-thinking organisation, working with partners and communities to continually improve the services we provide and ensure we deliver the best possible outcomes for the people of Lincolnshire. The Service is committed to developing innovative, efficient and evidence-based ways of working, using data, insight and collaboration to drive continuous improvement across all areas of service delivery.

The Continuous Improvement Support Officer will play a key role in supporting organisational development, service improvement activity and the delivery of strategic priorities across the Service. Working closely with departments and managers across LFR, the successful candidate will help identify opportunities for improvement, support change initiatives and promote a culture of learning, innovation and best practice.

The successful candidate will support the coordination and monitoring of improvement activities, helping to ensure projects and initiatives are aligned to organisational priorities and deliver measurable benefits. They will contribute to the sharing of best practice across the Service, supporting collaboration between departments and promoting a positive culture that embraces continuous improvement and organisational learning.

Reporting to the Continuous Improvement Manager and relevant strategic lead, the post holder will provide timely updates on improvement activity, emerging risks and areas for development. As part of a collaborative and supportive working environment, the individual will contribute to wider organisational change and help influence positive outcomes for staff, partners and the communities we serve.

At Lincolnshire Fire and Rescue we are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives. We believe that diversity in backgrounds, experiences, and ideas drives innovation and strengthens our ability to work together for safer communities. We welcome and encourage applications from sections of the community that are currently underrepresented at LFR.

Data Collection: All application and selection data will be collected and reviewed to ensure a fair process and to identify areas where additional support may be necessary.

Reasonable Adjustment Requests: For candidates with neuro-divergence and disabilities, the process will operate a system of reasonable adjustments to those applicable parts to enable these candidates’ full access to the process whilst ensuring that the assessment process remains valid with all candidates receiving an equitable assessment experience.

For the applicable parts of the assessment process, LFR will mirror the IFE position for Reasonable Adjustments to provide continuity and clarity. Although reasonable adjustments must not compromise the validity and reliability of examination results, they should be based on individual needs and reflect the ways in which affected candidates normally work. Applications for reasonable adjustments should be made clear on the application form.

Alternatively, please contact Recruitmentfire@lincolnshire.gov.uk to discuss further.

Disclosures and Barred Services: Please be advised that the Rehabilitation of Offenders Act 1974 now includes the requirement for Fire and Rescue Service employees to have a standard DBS check as a minimum. This legislation change applies to all Fire Services across the country and the process aims to help safeguard colleagues and communities. This role will require an enhanced DBS check.

As a service we are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.

Please note: once an application is submitted it is final and cannot be amended. If you withdraw your application, it cannot be reinstated and you will not be able to submit another application for that vacancy.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Fluency Duty: In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

We’re looking for candidates who align with our values - Putting communities first, Integrity, Dignity and Respect, Leadership, Equality Diversity and Inclusion.