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- Tasks: Lead a team serving 42,000 fans on match days at Aston Villa.
- Company: Join Compass Group UK and Ireland, a leader in hospitality and retail management.
- Benefits: Enjoy flexible shifts, weekly pay, and opportunities for career progression.
- Why this job: Experience the thrill of match days while developing valuable skills in a dynamic environment.
- Qualifications: Must be 18+, with experience in retail management and strong customer service skills.
- Other info: Casual shifts available, primarily on match days throughout the football season.
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Senior Retail Managers Required For Aston Villa, West Midlands
Client:
Location: West Midlands, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference:
aaaf545a8c12
Job Views:
12
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
We are looking for an experienced Senior Retail / Patch Manager (managing kiosks in a designated patch at Aston Villa) to bring energy managing a team in our customer-facing drinks and food units.
This role places you in the vibrant atmosphere of match days at Aston Villa F.C., offering flexibility around your schedule.
The Role:
We seek passionate, experienced retail managers to lead a team serving over 42,000 football fans on match days. You will interact effectively with customers, manage your team, oversee operations of busy retail units, ensure compliance with EHO standards and PCI regulations, and communicate relevant information during briefings.
You will act as the main contact for senior managers, team leaders, and logistics staff, handle customer queries, and ensure adequate staffing and equipment functionality. Availability for most matchdays during the football season is essential.
Key Attributes:
- Passionate Leader
- Approachable and compassionate
- Motivating
- Strong customer service focus
- Ability to work in a fast-paced environment
- Problem-solving and delegation skills
- Lead by example in attitude and work ethic
- Reliable and committed
- Ability to change barrels/kegs
Working Hours:
Casual shifts, paid weekly, starting at £19.58/hour. Shifts mainly on match days and throughout the year, with varying times.
Why work with us?
· Experience the excitement of event days with flexible shifts
· Be part of a supportive team
· Develop transferable skills and gain experience
· Opportunities for progression within Compass Group UK and Ireland
· Work at various venues across the country
Note: Applicants must be 18+ and able to handle alcohol.
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Senior Retail Managers Required For Aston Villa employer: Constellation
Contact Detail:
Constellation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Managers Required For Aston Villa
✨Tip Number 1
Familiarise yourself with Aston Villa F.C. and its culture. Understanding the club's values and the atmosphere on match days will help you connect with the team and demonstrate your passion during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the position.
✨Tip Number 3
Prepare to showcase your leadership skills through examples from your past experiences. Be ready to discuss how you've motivated teams and handled challenges in fast-paced environments, as this is crucial for the role.
✨Tip Number 4
Demonstrate your customer service focus by sharing specific instances where you've gone above and beyond for customers. This will highlight your commitment to providing an excellent experience for fans on match days.
We think you need these skills to ace Senior Retail Managers Required For Aston Villa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, especially in fast-paced environments. Emphasise any previous roles where you managed teams or worked during events.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've successfully managed operations in busy settings.
Highlight Key Attributes: In your application, clearly demonstrate the key attributes mentioned in the job description, such as being approachable, motivating, and having strong problem-solving skills. Use concrete examples to illustrate these qualities.
Show Availability: Since the role requires availability on match days, make sure to clearly state your availability in your application. This shows your commitment and willingness to work during peak times.
How to prepare for a job interview at Constellation
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail management and the unique environment of match days at Aston Villa. Share specific examples of how your passion has driven your success in previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate your team. Highlight instances where you've successfully led a team in a fast-paced environment, especially during busy events.
✨Understand Compliance Standards
Familiarise yourself with EHO standards and PCI regulations relevant to the role. Be ready to discuss how you ensure compliance in your previous positions and how you would implement these standards at Aston Villa.
✨Prepare for Customer Interaction Scenarios
Think of potential customer queries or issues that may arise on match days. Prepare responses that showcase your problem-solving skills and commitment to excellent customer service.