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- Tasks: Lead a team at food & drink stands during matchdays, ensuring top-notch service.
- Company: Join Reading FC, the home of the Royals, and be part of an exciting sports environment.
- Benefits: Enjoy flexible shifts, training support, and exclusive lifestyle perks.
- Why this job: Experience the thrill of matchdays while developing your leadership skills in a vibrant atmosphere.
- Qualifications: Must be 18+, with management experience in hospitality and a passion for customer service.
- Other info: Commit to the full football season and enjoy a dynamic work environment.
Retail Stand Managers- Reading Football Club – Experience Essential – 18 Only
Work at Reading FC – Home of the Royals!
Are you ready to bring your leadership skills to the heart of the action? We\’re looking for an experienced and motivated Retail Stand Manager to take charge of one of our busiest food & drink stands at Reading Football Club!
This is your chance to be part of the matchday buzz , leading a team to deliver top-notch service to thousands of hungry fans. If you thrive in a high-energy environment and know how to keep things running smoothly, we want you on our team.
Location: Select Car Leasing Stadium, RG2 0FL
Working Times: Approx. 4-6hours per shift, Saturday match days
Due to licensing laws and the sale of alcohol, all applicants must be 18+ years old.
As an integral member of the management team, you must be able to commit to the Reading FC home fixtures throughout the 2025/26 season: Reading FC | Men matches
Upcoming match days at The Select Car Leasing Stadium:
. . . see above link for more fixtures!
What you\’ll be doing:
- Oversee the full operation of 2–4 food and/or bar kiosks within a busy retail stand on matchdays and event days.
- Lead and manage Kiosk Team Leaders and their teams to ensure smooth, efficient service throughout the day.
- Ensure all kiosks are fully set up and ready for service, including stock management, staff support, and task delegation.
- Deliver pre-event briefings and ensure all team members are trained and prepared for their roles.
- Drive high standards of customer service—fast, friendly, and efficient at every point of sale.
- Uphold and enforce strict food hygiene, health & safety, and cleanliness standards.
- Manage cash and card transactions, and complete accurate end-of-day reports.
- Act as the main point of contact for your team and Kiosk Team Leaders, providing ongoing support and direction.
- Sign staff in and out of their designated areas and provide performance feedback where necessary.
- Ensure your stand is properly closed down and secured at the end of the shift.
What We’re Looking For:
- Proven management experience in a bar, pub, restaurant, or busy hospitality setting
- A strong commitment to being available for the majority of matchdays throughout the football season
- Confident and proactive leadership style with a hands-on approach
- Calm and composed under pressure—especially during peak service times like halftime!
- Solid understanding of food safety and hygiene standards
- Excellent communication, teamwork, and problem-solving abilities
- Strong time management and organisational skills
- Willingness to learn site-specific procedures through on-the-job training provided by the venue
Whether you’re a seasoned supervisor or ready to step up into a leadership role, this is your opportunity to manage a stand that feeds the fans and keeps the atmosphere electric.
Why Work for Compass
No experience is necessary, we provide exceptional customer service training and support to all our new starters.
Compass Exclusive Benefits, Lifestyle Benefits \”Perks\” Platform, and Health & Wellbeing Support Programmes Including Access To Our Employee Assistance Programme.
Apply online now via our short application form (only takes 1 minute!). We will be in touch straight away and if successful you could be working in one of our venues within a few days.
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Retail Stand Managers- Reading Football Club - Experience Essential - 18 Only employer: Constellation
Contact Detail:
Constellation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Stand Managers- Reading Football Club - Experience Essential - 18 Only
✨Tip Number 1
Familiarise yourself with Reading Football Club's culture and values. Understanding the club's ethos will help you align your leadership style with their expectations, making you a more appealing candidate.
✨Tip Number 2
Highlight your previous management experience in fast-paced environments during any informal conversations or networking opportunities. This will demonstrate your capability to handle the high-energy atmosphere of matchdays.
✨Tip Number 3
Prepare to discuss specific examples of how you've maintained high standards of customer service in past roles. Being able to share real-life scenarios will showcase your problem-solving skills and commitment to excellence.
✨Tip Number 4
Be proactive in reaching out to current or former employees of Reading FC. They can provide valuable insights into the role and the work environment, which can help you tailor your approach when applying.
We think you need these skills to ace Retail Stand Managers- Reading Football Club - Experience Essential - 18 Only
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience in hospitality or retail settings. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the football environment. Mention your understanding of food safety standards and your commitment to delivering excellent customer service, as these are key aspects of the job.
Highlight Relevant Skills: In your application, clearly outline your skills in time management, problem-solving, and communication. Provide examples of how you've successfully led teams in high-pressure situations, especially during busy periods.
Show Enthusiasm for Matchdays: Express your willingness to commit to the majority of matchdays throughout the season. Highlight any previous experience working during events or busy periods, as this will show your readiness for the fast-paced environment at Reading FC.
How to prepare for a job interview at Constellation
✨Showcase Your Leadership Skills
As a Retail Stand Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you successfully led a team, especially in high-pressure situations like busy matchdays.
✨Understand Food Safety Standards
Familiarise yourself with food safety and hygiene standards before the interview. Being able to discuss these topics confidently will show that you take the role seriously and understand the importance of compliance in a busy environment.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle peak service times or resolve conflicts within your team. This will help you illustrate your problem-solving skills effectively.
✨Express Your Passion for Customer Service
Since delivering excellent customer service is key, be ready to share your passion for providing a great experience. Discuss any relevant experiences where you went above and beyond to ensure customer satisfaction.
