Regional People Consultant - The KIA Oval - Back of House & Culinary in London

Welcome to the Kia Oval.

We’re looking for a driven and people-focused People Consultant to join our Constellation people team at The Kia Oval, home of Surrey County Cricket Club.

Constellation, part of Compass Group UK&I, is focused on empowering highly motivated individuals to shine bright as part of a connected workforce.

With a range of flexible and permanent jobs in hospitality and event businesses throughout the UK and Ireland.

Whilst working for Constellation, our people are at the heart of what we do.

You will become an integral part of this.

Our People Consultants are central to our operation, combining strong communication, organisation and time-management skills with empathy, sound judgement and a collaborative approach.

We take pride in supporting our teams and delivering an excellent experience for our clients and people.

The Role You’ll work closely with chefs, kitchen teams and operational leaders to recruit and support a flexible, reliable Back of House workforce.

From recruitment and onboarding to workforce planning and event delivery, you’ll play a key role in ensuring our teams are prepared and supported throughout their journey.

You’ll manage labour planning, rotas and staffing requirements, ensuring the right people are scheduled for each event.

During matchdays and major events, you’ll be onsite to support staff, manage check-ins and deal with any issues that arise.

This is a fast-paced, varied role that requires resilience, organisation and the ability to manage competing priorities.

Most importantly, you’ll bring a genuine commitment to supporting and developing people.

If you’re a confident communicator who enjoys a hands-on role and would like to work at one of London’s most iconic sporting venues, we’d love to hear from you.

Key

Responsibilities: Your responsibilities will include but are not limited to: Staffing & Workforce

Planning

• Lead end-to-end staffing for culinary and back-of-house operations, including chefs, kitchen porters and support roles across multiple venues.
• Build strong, long-term relationships with venue and culinary teams, aligning staffing strategies with operational requirements.
• Map and forecast staffing requirements in coordination with event schedules, ensuring an agile and accurate roster to meet business demands.
• Manage staffing assignments through the Ubeya workforce management system, including bookings, amendments, and live roster updates.
• Ensure all shifts and events are fully staffed within required timeframes and according to agreed service levels.
• Take full accountability for delivering the required quantity and quality of staff for all events supported.
• Talent Attraction, Resourcing & Onboarding
• Partner with the internal Resourcing team to attract high-quality candidates through various channels including job ads, databases, and referrals.
• Engage with the wider Constellation workforce to attract and maintain high calibre, consistent variable staff across all departments.
• Assign staff to events based on skill sets, experience, and cultural fit, ensuring the best match for each role.
• Evaluate CVs, support with pre-screening interviews, and support in the delivery of online or in person assessments as required.
• Conduct engaging, role-specific induction and onboarding sessions to prepare staff for success in BOH roles.
• Engagement & Performance
• Act as the key contact for culinary and BOH staff, supporting employee engagement, performance, attendance, and well-being.
• Provide on-site support during check-ins and check-outs, coordinating feedback from key stakeholders and ensuring a consistent team experience.
• Promote a high-performance culture through regular feedback and performance monitoring in partnership with culinary leaders.
• Champion The Oval as a venue of choice within the broader Constellation workforce community.
• Event Support
• Be present and hands-on during major events, managing last-minute adjustments, deployments, overbooks and live event staffing challenges.
• Work collaboratively with operations teams to ensure smooth BOH execution.

Compliance, Systems & Reporting •Maintain accurate staffing, shift and attendance records using Ubeya and internal systems, ensuring information is up to date and accurate. •Support event administration, data capture and post-event reporting, using insights to identify opportunities to improve staffing and delivery. •Ensure all staffing activity follows employment, right-to-work, food safety and health & safety requirements.

General •Work closely with the wider Oval Constellation and Oval Home teams before, during and after events, supporting across departments to ensure successful event delivery. •Build a strong understanding of Oval operations and departments, providing cover and support for colleagues when required. •In the absence of the Constellation Lead, act as the onsite point of contact, proactively resolving issues, escalating where needed and ensuring actions are communicated and documented.

Essential Skills & Experience •Minimum 1 years’ experience in hospitality, events, staffing, recruitment or workforce planning. •Experience coordinating 100 workers weekly, including recruitment, onboarding, bookings, rotas and workforce allocation. •Understanding of hospitality and BOH roles, including chefs, kitchen porters and operational teams. •Confident using workforce management and recruitment systems, Excel and other digital tools. •Highly organised, with proven ability to manage multiple events, priorities and deadlines accurately. •Experience managing last-minute changes, no-shows and urgent staffing requirements while maintaining service levels. •Strong communication and relationship-building skills across candidates, staff, clients and operational teams. •Experience supporting staff engagement, attendance, performance and wellbeing. •Strong problem-solving and decision-making skills, with the ability to work independently and take ownership. •Experience working to KPIs, SLAs or staffing targets, with an understanding of labour costs and operational efficiency. •Good understanding of right-to-work, food safety and health & safety compliance. •Fully flexible to work 5 days out of 7, including evenings, weekends and bank holidays.

This is a 5-day-out-of-7 role, with regular evening, weekend and occasional bank holiday working to support the demands of our events and matchday schedule.

The role is primarily onsite at The Kia Oval, working alongside the wider team on a planned shift pattern.

Your schedule will be communicated in advance wherever possible.

Occasional support at other Constellation venues may be required, with reasonable notice.

We take a flexible approach to working hours and patterns, balancing the needs of the business with flexibility for our people.

• 23 days annual leave (additional days leave for birthday)
• Time of in lieu to be given for any additional time worked above contractual hours41bf1e1f-b16b-4260-a40a-17c77a06fd15