At a Glance
- Tasks: Lead a bustling 180-cover restaurant at Nottingham Racecourse on race days.
- Company: Join the vibrant team at Nottingham Racecourse, a hub of excitement and hospitality.
- Benefits: Earn £22.76 per hour with flexible, casual race day shifts.
- Other info: Perfect for those who thrive under pressure and love leading teams.
- Why this job: Make a real impact by delivering exceptional guest experiences in a fast-paced environment.
- Qualifications: Must have proven hospitality management experience in large-scale events.
The predicted salary is between 22.76 - 22.76 £ per hour.
We are looking for an experienced Lead Hospitality Manager to take full responsibility for the operation of an 180-cover restaurant at Nottingham Racecourse on race days. This is a senior hospitality management position, and the successful candidate will be responsible for leading the restaurant operation, managing the team and ensuring an exceptional guest experience throughout the event.
EXPERIENCE IS ESSENTIAL
Applicants must have previous hospitality management experience within a stadium, racecourse or similar large-scale event environment. You must also have proven experience managing a large restaurant operation, including responsibility for teams, service standards and the overall guest experience. This role is suited to an experienced hospitality manager who is confident taking full ownership of a restaurant operation on a busy race day. You must be able to commit to ALL race day fixtures in 2026 and 2027 for Nottingham Racecourse.
KEY RESPONSIBILITIES
- Take full responsibility for the overall operation of the 180-cover restaurant.
- Lead, manage and motivate the FOH hospitality team throughout the race day.
- Ensure the restaurant is fully prepared and ready before service begins.
- Conduct team briefings and allocate staff to ensure an efficient service.
- Oversee all aspects of restaurant service and maintain consistently high standards.
- Ensure guests receive an exceptional, professional and welcoming experience.
- Manage guest requests, queries and complaints confidently and professionally.
- Monitor service levels and respond quickly to any operational issues.
- Work closely with the kitchen and BOH team to ensure smooth and well-paced service.
- Liaise with racecourse and event management teams where required.
- Monitor staff performance and provide direction and support throughout the event.
- Ensure all health & safety, food safety and venue procedures are followed.
- Maintain high standards of cleanliness, presentation and professionalism.
- Manage the restaurant through busy periods while remaining calm and organised.
- Take responsibility for the restaurant from setup through to service and close-down.
- Complete post-event checks and ensure the restaurant is left to the required standard.
SKILLS & REQUIREMENTS
- Proven hospitality management experience – ESSENTIAL
- Previous stadium, racecourse or large-scale event hospitality experience – ESSENTIAL
- Previous experience managing a large restaurant – ESSENTIAL
- Strong leadership and team management skills.
- Excellent knowledge of restaurant operations and service standards.
- Experience managing high-volume hospitality services.
- Exceptional customer service and communication skills.
- Ability to lead a large team in a fast-paced environment.
- Strong organisation and attention to detail.
- Excellent problem-solving and decision-making skills.
- Ability to remain calm and professional under pressure.
- Confident working independently and taking full responsibility for an operation.
- Reliable, punctual and professional.
- A hands-on approach to hospitality management.
Please note: This is a casual, race-day-only position. Applicants must have the relevant experience and be comfortable taking full responsibility for a large restaurant operation.
To apply, please send your CV and details of your previous stadium/racecourse and large restaurant management experience.
Lead Hospitality Manager- Nottingham Racecourse employer: Constellation
Constellation offers a vibrant and dynamic work environment at Exeter Racecourse, where hospitality staff can thrive amidst the excitement of race days. With a focus on teamwork and excellent customer service, employees benefit from flexible working hours, opportunities for skill development, and the chance to be part of memorable events in a stunning location. Join us to enhance your career in hospitality while enjoying the thrill of the races!
StudySmarter Expert Advice🤫
We think this is how you could land Lead Hospitality Manager- Nottingham Racecourse
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Constellation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Constellation
Don't be shy about reaching out to Constellation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lead Hospitality Manager- Nottingham Racecourse
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Constellation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Constellation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
