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- Tasks: Lead a team to deliver top-notch customer service at Reading FC kiosks.
- Company: Join Reading FC, the home of the Royals, and be part of an exciting sports environment.
- Benefits: Enjoy flexible shifts, training support, and exclusive lifestyle perks.
- Other info: Commit to match days throughout the 2025/26 season and enjoy a vibrant team culture.
- Why this job: Be a key player in creating memorable experiences for fans on match days.
- Qualifications: Must have prior leadership experience in hospitality and be 18+ years old.
Work at Reading FC – Home of the Royals!
Are you passionate about food, customer service, and leading a team in a fast-paced environment? We’re looking for an enthusiastic Kiosk Team Leader to take charge of daily operations and inspire a team to deliver outstanding service to customers!
As Kiosk Team Leader you will be responsible for overseeing catering kiosk operations and a team of up to 10 catering team members.
Location : Select Car Leasing Stadium, RG2 0FL
Working Times: Approx. 4-6hours per shift, Saturday match days
Due to licensing laws and the sale of alcohol, all applicants must be 18+ years old.
As an integral member of the management team, you must be able to commit to the Reading FC home fixtures throughout the 2025/26 season: Reading FC | Men matches
Upcoming match days at The Select Car Leasing Stadium:
⚽ Sat 19th July v Tottenham Hotspur
⚽ Sat 26th July v Portsmouth
⚽ Sat 9th Aug v Huddersfield Town
⚽ Sat 16th Aug v AFC Wimbledon
⚽ Sat 30th Aug v Port Vale
⚽ Sat 6th Sep v Northampton Town
⚽ Sat 20th Sep v Leyton Orient
⚽ Sat 4th Oct v Mansfield Town
. . . . . . see above link for more fixtures!
What you'll be doing:
- Lead and inspire your team to deliver exceptional customer service and create a positive fan experience
- Oversee food preparation, stock control, cleanliness, and compliance with hygiene regulations
- Manage cash handling, operate tills, and complete kiosk reporting and end-of-day paperwork
- Ensure smooth and efficient kiosk operations, particularly during high-pressure periods such as halftime
- Act as the primary link between frontline staff and senior management
- Delegate tasks effectively to ensure all team members are working collaboratively and efficiently
- Resolve issues quickly and professionally to maintain customer satisfaction
- Ensure fast, accurate, and friendly food and beverage service to fans
- Deliver clear pre-shift briefings and ensure all staff are adequately trained and prepared
- Take full responsibility for the correct shutdown of the kiosk, including cleaning, stock checks, and paperwork
What We’re Looking For:
- Previous experience as a Team Leader in a bar, pub, restaurant, or fast-paced hospitality environment
- Must be able to commute to Reading FC.
- Availability to work the majority of matchdays throughout the football season
- Willingness to learn—on-the-job training will be provided by management
- Strong leadership and communication skills, with the ability to guide and support your team
- A hands-on, proactive approach and the ability to remain calm and focused under pressure
- Solid understanding of food hygiene and safety regulations
- A team player who leads by example and fosters a positive working environment
- Excellent time management and organisational skills
- Confident problem-solver, capable of handling challenges quickly and effectively
- Commitment to delivering consistently high levels of customer service
Why Work for Constellation at Compass?
We provide exceptional customer service training and support to all our new starters. Compass Exclusive Benefits, Lifestyle Benefits \”Perks\” Platform, and Health & Wellbeing Support Programmes Including Access To Our Employee Assistance Programme.
Apply online now via our short application form (only takes 1 minute!). We will be in touch straight away and if successful you could be working in one of our venues within a few days.
Kiosk Team Leaders - Reading Football Club - Experience Essential - 18 Only employer: Constellation
Contact Detail:
Constellation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kiosk Team Leaders - Reading Football Club - Experience Essential - 18 Only
✨Tip Number 1
Familiarise yourself with Reading FC and its culture. Understanding the club's values and the fan experience will help you connect better during interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific situations where you resolved conflicts or improved team performance.
✨Tip Number 3
Demonstrate your knowledge of food hygiene and safety regulations. Being able to discuss these topics confidently will show that you're serious about maintaining high standards in the kiosk operations.
✨Tip Number 4
Be prepared to discuss your availability for match days throughout the season. Showing your commitment to being present during busy periods will make you a more attractive candidate for the role.
We think you need these skills to ace Kiosk Team Leaders - Reading Football Club - Experience Essential - 18 Only
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or team leadership. Emphasise any roles where you managed a team or provided exceptional customer service, as these are key for the Kiosk Team Leader position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention specific experiences that demonstrate your leadership skills and ability to work under pressure, especially during busy match days.
Highlight Relevant Skills: In your application, clearly outline your understanding of food hygiene and safety regulations. Also, mention your time management and organisational skills, as these are crucial for managing kiosk operations effectively.
Show Enthusiasm for the Role: Express your excitement about working at Reading FC and your commitment to delivering high levels of customer service. This will help convey your genuine interest in the position and the team environment.
How to prepare for a job interview at Constellation
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your previous experience where you went above and beyond to ensure customer satisfaction, especially in a fast-paced environment.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed a team in the past. Highlight any experiences where you inspired your team or resolved conflicts, as this role requires strong leadership abilities.
✨Know the Venue and Matchdays
Familiarise yourself with Reading FC and their matchday operations. Being knowledgeable about the club and its culture will show your genuine interest in the position and help you connect with the interviewers.
✨Prepare for High-Pressure Scenarios
Think of examples where you've had to perform under pressure, particularly during busy periods. Be ready to explain how you maintained composure and ensured smooth operations, as this is crucial for the Kiosk Team Leader role.