At a Glance
- Tasks: Lead hospitality operations and create unforgettable matchday experiences for fans.
- Company: Join Constellation at Birmingham City FC, part of the Levy UK family.
- Benefits: Flexible matchday role with opportunities to work at exciting events.
- Other info: Availability for key fixtures is essential; join us for an exciting season!
- Why this job: Be part of a dynamic team in a world-class stadium environment.
- Qualifications: Must be 18+, with previous hospitality management experience.
The predicted salary is between 25000 - 30000 £ per year.
Lead Premium Hospitality at Birmingham City FC! Are you an experienced hospitality leader looking to be part of one of the most exciting matchday environments in the country? Join Constellation, part of the Levy UK family, as a Hospitality Manager at Birmingham City FC and help deliver exceptional experiences for thousands of guests on every matchday.
We're looking for passionate and experienced Front of House and Back of House Hospitality Managers who can lead high-performing teams, drive operational excellence and deliver first-class hospitality across our premium lounges, restaurants and hospitality areas.
What you'll be doing:
- Managing front and/or back of house hospitality operations on matchdays and events.
- Leading, motivating and supporting hospitality teams to deliver outstanding guest experiences.
- Overseeing the smooth delivery of multiple hospitality service styles throughout the day.
- Working closely with chefs, retail teams and operational managers to ensure seamless service.
- Managing staffing levels, service standards and operational performance.
- Supporting stock control, compliance and financial accountability within your area.
- Ensuring exceptional standards of food safety, hygiene and presentation.
- Acting as the first point of contact for operational issues, resolving challenges quickly and professionally.
- Ensuring all company and unit policies are followed, including Health & Safety, Hygiene, Manual Handling and COSHH.
What we're looking for:
- You must be aged 18 or over.
- Previous hospitality management experience within a stadium or arena is essential.
- A minimum of one year's hospitality management experience.
- A thorough understanding of all hospitality service styles, including corporate hospitality, fine dining, buffets, bowl food, canapé service and premium lounges.
- Proven experience managing both front of house and/or back of house hospitality teams.
- Strong leadership, organisational and communication skills.
- The ability to remain calm, make decisions and lead teams in a fast-paced, high-pressure environment.
- A passion for delivering exceptional guest experiences and developing high-performing teams.
This is a Casual Matchday Position. This is a casual, flexible matchday role, offering the opportunity to work at Birmingham City FC throughout the football season and at other exciting events where available. Availability for the following fixtures is essential: Friday 31st July, Saturday 22nd August and all remaining Birmingham City FC home fixtures throughout the season.
If you're an experienced hospitality leader ready to deliver unforgettable matchday experiences and lead from the front in a world-class stadium environment, we'd love to hear from you. Apply now and join the Constellation team at Birmingham City FC!
Hospitality Managers Wanted – Join the BCFC Matchday Leadership Team in Birmingham employer: Constellation
Join Constellation, part of the Levy UK family, as a Hospitality Manager at Birmingham City FC and immerse yourself in a vibrant matchday atmosphere. We pride ourselves on fostering a dynamic work culture that values teamwork, excellence, and personal growth, offering flexible matchday roles that allow you to shine in a world-class stadium environment while delivering exceptional guest experiences. With opportunities for professional development and a commitment to operational excellence, working with us means being part of a passionate team dedicated to creating unforgettable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Managers Wanted – Join the BCFC Matchday Leadership Team in Birmingham
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Constellation and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hospitality Managers Wanted – Join the BCFC Matchday Leadership Team in Birmingham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Constellation that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Constellation.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Constellation get a sense of who you are beyond your experience!
How to prepare for a job interview at Constellation
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Constellation and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
