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- Tasks: Lead a team to deliver top-notch service to thousands of fans on match days.
- Company: Join the vibrant team at Aston Villa F.C. and be part of the match day excitement.
- Benefits: Earn competitive pay, gain valuable skills, and enjoy flexible shifts.
- Why this job: Experience the thrill of match days while managing a dynamic retail environment.
- Qualifications: Must be passionate, approachable, and have strong customer service skills.
- Other info: Great opportunities for career progression within Compass Group UK and Ireland.
Do you want to be part of an exciting and enthusiastic team of individuals that are the driving force behind the incredible match days at Villa Park, home to Aston Villa F.C.? We are looking for experienced Senior Retail / Patch Managers (managing kiosks in a designated patch at Aston Villa) to bring some great energy managing a team in our customer-facing drinks and food units. The role will put you right in the heart of a match day and the exhilarating atmosphere of Villa Park, whilst allowing you the flexibility to work around your schedule.
The Role: We are looking for experienced, passionate, and committed retail managers to lead a team to deliver a service to over 42,000 football fans on match days. You must be able to interact effectively with customers whilst managing your team in order for them to excel in their role and deliver a high level of service to our customers. You will be expected to oversee the operation of a number of busy retail units, ensuring they comply with EHO standards and are PCI compliant. You will attend briefings, passing on relevant information to team members. You will prepare your team for the day ahead and inspire them to be pro-active and enthusiastic in their role. You will act as the main point of contact for senior managers, kiosk team leaders and logistics porters, as well as dealing with customer queries and complaints. Ensure the kiosks have suitable levels of staffing and that equipment is in working order. Commitment to being available for the majority of matchdays throughout the football season is vital.
Key Attributes:
- Passionate Leader
- Compassionate and approachable personality
- Motivating
- Strong customer service knowledge and focus
- Ability to work in a fast-paced environment
- Good communication skills
- The ability to delegate and solve problems efficiently as they arise
- Able to lead by example, in attitude, work ethic and uniform requirements
- Reliable and consistent commitment
- Able to change a barrel / keg
Working Hours: Casual Shift Work, Paid Weekly. From £19.58 per hour. Shifts will be available throughout the year predominantly on all home fixtures/match days, and times can vary.
Why work with us?
- Great opportunity to be part of the event-day buzz, working flexibly in fast-paced match days
- Competitive pay
- Be part of a great, supportive team
- Gain some great transferable skills and work experience
- The opportunity to progress within your role and/or across others within Compass Group UK and Ireland
- Flexible shifts with the potential of working at a huge variety of venues across the country
NOTE: You must be 18+ to apply and will be required to handle alcohol.
Senior Retail Managers Required For Aston Villa in Birmingham employer: Constellation Midlands
Contact Detail:
Constellation Midlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Managers Required For Aston Villa in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Aston Villa's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of the match day excitement.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with thousands of fans, think about how you can make their experience unforgettable. Share examples from your past roles where you went above and beyond for customers during busy times.
✨Tip Number 3
Show off your leadership style! Be ready to discuss how you motivate and inspire your team. Use specific examples of how you've successfully managed a team in a fast-paced environment, especially during peak times like match days.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Aston Villa and ready to dive into the thrilling atmosphere of match days.
We think you need these skills to ace Senior Retail Managers Required For Aston Villa in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about being part of the match day buzz at Villa Park. Share any relevant experiences that highlight your passion for retail and customer service.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in managing teams and delivering excellent customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and get that application in!
How to prepare for a job interview at Constellation Midlands
✨Know Your Match Day Vibe
Before the interview, get familiar with the atmosphere at Villa Park on match days. Watch some highlights or read up on fan experiences. This will help you connect with the interviewers and show your enthusiasm for being part of that exciting environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced retail environment. Think about specific challenges you've faced and how you motivated your team to deliver excellent customer service. This will demonstrate your ability to inspire and manage effectively.
✨Brush Up on Customer Service Scenarios
Be ready to discuss how you handle customer queries and complaints. Think of a few real-life situations where you turned a negative experience into a positive one. This will highlight your strong customer service focus, which is crucial for this role.
✨Understand Compliance Standards
Familiarise yourself with EHO standards and PCI compliance relevant to food and drink retail. Being able to discuss these topics will show that you take the operational side seriously and are prepared to ensure everything runs smoothly on match days.
