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- Tasks: Lead a team to deliver exceptional service at match day kiosks.
- Company: Dynamic event management company in Birmingham with a passion for sports.
- Benefits: Earn £19.58 per hour, enjoy flexible shifts and growth opportunities.
- Why this job: Be part of the excitement, inspiring a team for 42,000 fans!
- Qualifications: Strong leadership skills and a customer-focused mindset.
- Other info: Fast-paced environment with great potential for career advancement.
The predicted salary is between 19 - 22 £ per hour.
A leading event management company in Birmingham is looking for a passionate Senior Retail / Patch Manager to oversee kiosks at match days. This role requires strong leadership, exceptional customer service focus, and the ability to work in a fast-paced environment.
You will inspire your team to provide an excellent experience for over 42,000 fans while ensuring operational compliance.
Competitive pay at £19.58 per hour with flexible shifts throughout the year is offered, along with opportunities for growth within the organization.
Matchday Retail Manager — Kiosk Team Lead in Birmingham employer: Constellation Midlands
Contact Detail:
Constellation Midlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Retail Manager — Kiosk Team Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the event management industry, especially those who work in retail or kiosks. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show off your leadership skills! When you get the chance to interview, share specific examples of how you've inspired teams in the past. We want to see that you can motivate others to deliver top-notch service on match days.
✨Tip Number 3
Be ready for a fast-paced environment! Prepare yourself with examples of how you've thrived under pressure. We love candidates who can keep their cool while managing multiple tasks and ensuring everything runs smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to grow within our organisation, so don’t hesitate!
We think you need these skills to ace Matchday Retail Manager — Kiosk Team Lead in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about leading a team and creating memorable experiences for fans on match days.
Highlight Your Leadership Skills: Make sure to showcase any previous experience in leadership roles. We’re looking for someone who can inspire and motivate a team, so share examples of how you've successfully managed people in fast-paced environments.
Customer Service is Key: Since this role is all about providing exceptional customer service, include specific instances where you’ve gone above and beyond for customers. We love to see how you’ve made a positive impact in previous positions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Constellation Midlands
✨Know Your Stuff
Before the interview, make sure you understand the role of a Matchday Retail Manager. Familiarise yourself with the company’s values and how they align with your own. Being able to discuss specific examples of how you've led teams in high-pressure situations will show that you're the right fit.
✨Showcase Your Leadership Skills
Prepare to share stories that highlight your leadership abilities. Think about times when you inspired your team or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Customer Service is Key
Since this role focuses on exceptional customer service, be ready to discuss your approach to ensuring a great experience for fans. Share examples of how you've handled difficult situations or gone above and beyond to meet customer needs.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, what success looks like in this role, or how the company supports its employees' growth. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
