At a Glance
- Tasks: Deliver exceptional hospitality and service to guests at Villa Park during matchdays.
- Company: Join Constellation, part of the Levy UK family, at Aston Villa FC.
- Benefits: Flexible matchday role with opportunities to work at exciting events.
- Other info: Availability for key matchdays is essential; join a passionate team!
- Why this job: Be part of an unforgettable matchday experience in a vibrant environment.
- Qualifications: Must be 18+, with at least 1 year of waiter experience.
The predicted salary is between 31500 - 38500 £ per year.
Deliver Premium Matchday Hospitality at Villa Park! Experienced Waiters & Runners Wanted
Are you passionate about delivering exceptional hospitality?
Join Constellation, part of the Levy UK family, and become part of the premium hospitality team at Villa Park, home of Aston Villa FC.
We're looking for experienced Waiters & Runners who thrive in a fast-paced hospitality environment and are committed to delivering first-class service to our guests in our premium lounges, restaurants and hospitality suites.
Considering making an application for this job Check all the details in this job description, and then click on Apply.
What you'll be doing:
- Delivering professional, friendly and attentive table service to our hospitality guests.
- Taking food and drink orders accurately and confidently.
- Making menu and drinks recommendations to enhance the guest experience.
- Delivering food and beverages efficiently while maintaining exceptional service standards.
- Working confidently as both a Front of House Waiter and Runner, depending on operational requirements.
- Understanding and delivering multiple styles of service, including plated service, buffet service, canapé service and drinks service.
- Working closely with the kitchen and front-of-house teams to ensure smooth, seamless service.
- Setting up and clearing hospitality areas before, during and after service.
- Maintaining exceptional standards of hygiene, cleanliness and presentation.
- Following all company and unit policies relating to Health & Safety, Hygiene, Manual Handling and COSHH.
What we're looking for
- You must be aged 18 or over.
- A minimum of 1 year's experience as a waiter is essential.
- Previous experience in premium hospitality, corporate hospitality or restaurant service is required.
- Confident taking food and drink orders and making recommendations to guests.
- Strong understanding of hospitality orders of service and premium service standards.
- Comfortable working as both a Front of House Waiter and Runner throughout the event.
- Excellent communication skills, attention to detail and a passion for delivering exceptional guest experiences.
- Able to remain calm, organised and professional in a fast-paced environment.
- This is a Casual Matchday Position
This is a casual, flexible matchday role, offering the opportunity to work at Villa Park – home of Aston Villa FC throughout the football season and at other exciting events where available.
Availability for the following fixtures is essential
- 21st November
- 2nd December
- 5th December
- 8th December
- 26th December (Boxing Day)
- 30th December
- 16th January
... and all remaining Aston Villa home fixtures throughout the season.
If you're ready to deliver outstanding hospitality and be part of the unforgettable matchday experience at Villa Park, we'd love to hear from you.
Apply now and join the Constellation team at Aston Villa FC!
Deliver Premium Matchday Hospitality employer: Constellation-Careers
At Compass, we pride ourselves on being an exceptional employer, especially for our Kitchen Porters at Manchester United. With a vibrant work culture that encourages teamwork and a 'can-do' attitude, we offer comprehensive training and exclusive lifestyle benefits to support your health and wellbeing. Join us in delivering outstanding culinary experiences while enjoying flexible working hours across over 5,000 venues in the UK, making every day rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Deliver Premium Matchday Hospitality
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Deliver Premium Matchday Hospitality
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Constellation-Careers
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Constellation-Careers. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
