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- Tasks: Lead a team to create a welcoming and comfortable home environment for residents.
- Company: Join Constantia Healthcare Group, a compassionate organisation dedicated to excellence in care.
- Benefits: Enjoy ongoing training, 24/7 support, and a culture of appreciation.
- Why this job: Make a real difference in residents' lives by enhancing their comfort and dignity.
- Qualifications: Leadership skills and a passion for creating beautiful, safe environments.
- Other info: Be part of a supportive team that values innovation and continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Home Comforts Lead is the guardian of the home’s environment, setting the standard for dignity, comfort, cleanliness and hospitality. They shape how the home looks, feels, smells and presents itself — from the first 10 seconds a visitor enters, to the daily lived experience of every resident. This role is about creating a home that feels beautiful, calm, welcoming and cared for. It is not simply housekeeping — it is experience design, environmental leadership and relentless commitment to comfort, safety and presentation.
You lead the Home Comforts Partners and Laundry Partners, working hands-on alongside them, bringing pride, precision and heart into every corner of the home. You uphold CHG values in the small details that matter deeply to residents, families and inspectors. Your work forms the foundation of the resident experience. You are essential to the engine of the service.
About The Role
- Leadership, Culture & Team Development
- Lead, coach and inspire the Home Comforts team with confidence, presence and pride.
- Complete all Our Suite (HR) responsibilities: supervisions, appraisals, return-to-work meetings, probation reviews and wellbeing conversations.
- Build a culture of excellence, attention to detail and warm hospitality.
- Provide daily direction and hands-on leadership — ensuring staff never feel unsupported or unclear.
- Lead team huddles and daily planning.
- Promote dignity and resident comfort as core values embedded into team practice.
- Ensure the team feels valued and understands their importance in the success of the home.
- Environmental Excellence & Hospitality Standards
- The Home Comforts Lead is accountable for ensuring every area of the home is:
- Clean
- Safe
- Presentable
- Dignified
- Personalised
- Fresh
- Beautiful
- Reflective of CHG brand and values
- Responsibilities include:
- Daily walk-throughs to assess environmental quality and resolve issues immediately.
- Ensuring lounges, corridors, dining rooms, reception, communal toilets and resident bedrooms are immaculate at all times.
- Achieving hotel-style standards of presentation and comfort.
- Maintaining a consistent level of warmth, welcome and pride in all areas.
- Ensuring that residents’ rooms are personalised in line with their preferences and meaningful belongings.
- You shape the sensory experience of the home, including:
- Lighting, warmth and brightness
- Seasonal scents and calming fragrances
- Artwork, soft furnishings and decorative touches
- Music, background environment and tone
- Dining ambience and table presentation
- Seasonal displays and celebration décor
- Prepare new resident rooms to an impeccable “show home” standard.
- Ensure rooms are welcoming, personalised and reflective of identity and preference.
- Support families to arrange belongings, memory items and comforts safely and respectfully.
- Refresh bedding, curtains, furnishings and fabrics to promote comfort and dignity.
- Oversee all laundry functions with precision, respect and diligence.
- Ensure clothing, bedding and linens are washed, dried, ironed and returned promptly.
- Implement robust labelling and sorting to prevent lost items.
- Maintain hygiene and IPC standards within the laundry environment.
- Ensure the laundry team handles personal items with dignity and care.
- Daily touch-point cleaning
- High-risk cleaning schedules
- Deep-clean programmes
- Outbreak cleaning protocols
- COSHH compliance
- Safe equipment usage
- Environmental safety checks
- Clutter-free corridors and communal areas
- Temperature, ventilation and comfort audits
- Supporting dementia-friendly environmental adaptations
- Ensuring signage, contrast and layout support orientation and safety
- This is a visible leadership role. You will:
- Work alongside the team daily
- Support with cleaning and laundry where required
- Lead on complex or high-priority tasks
- Cover duties when short-staffed
- Demonstrate the standard you expect
- Identify hazards immediately and act without delay.
- Escalate issues to the Estates Partner or Home Operations Manager when required.
- Maintain high vigilance around spills, obstructions, broken fixtures, worn flooring, trip hazards and unsafe equipment.
- Ensure risk assessments for all Home Comforts tasks are understood and followed.
- Work with families to support room layout, comfort choices and belongings.
- Respond to resident feedback on comfort, environment and cleanliness.
- Support dignity and autonomy through environmental choices.
- Collaborate daily with:
- Resident Experience Manager
- Clinical Excellence Lead
- Therapy Partners
- Wellbeing Lead
- Estates Partner
- Home Operations Manager
- Maintain stock levels for cleaning products, toiletries, linens and consumables.
- Manage budgets responsibly and avoid waste.
- Source new products and assess value for money.
- Ensure storage is safe, organised and clutter free.
- Lead seasonal decoration programmes.
- Create visual impact around key cultural events.
- Enhance celebration days, themed experiences and community gatherings.
- Serve as the implementation lead for the rollout of environmental documentation in Nourish in 2026.
- Train and support all Home Comforts and Laundry colleagues in using the new digital platform.
- Ensure all audits, checks and tasks are recorded accurately and promptly.
- Maintain oversight of compliance, accuracy and timeliness.
- Work closely with the Resident Experience Manager and Operations teams to ensure a smooth transition.
- Ensure the environment feels alive, warm and reflective of residents’ lives.
- You will champion digital excellence in environmental governance.
- Bring new ideas to enhance comfort, ambience, cleanliness and resident experience.
- Keep informed of best practice in hospitality, IPC and environmental design.
- Participate in CHG-wide improvement work and share innovations.
- Support the home’s growth through high-quality presentation and pride.
Skills Needed
About The Company
Constantia Healthcare Group is a small yet robust organisation caring for people with age-related needs and complex care and support requirements. We ensure that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated and invested in. At Constantia we want our organisation to work for the people we care for and our colleagues. We are an organisation that strives for excellence and accepts nothing less. We are continuously looking to invest in our services and in our teams.
Company Culture
Constantia Care’s culture is built on a foundation of compassion, dignity, and professional excellence. They believe in a person-centered approach, prioritising each client's independence and well-being. This is achieved by fostering an environment of trust and open communication with clients, their families, and staff. The company invests heavily in its caregivers, providing ongoing training and 24/7 support. This commitment to making lives better—for both those they care for and those who provide the care—shapes every interaction and ensures a high standard of service.
Desired Criteria
Required Criteria
Closing Date Thursday 26th February, 2026
Home Comforts Lead in York employer: Constantia Healthcare Group
Contact Detail:
Constantia Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Comforts Lead in York
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they present themselves. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and genuine, not like you're reading from a script. Think about how your experiences align with the Home Comforts Lead role.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows you're genuinely interested in the role and the company. Plus, it gives you a chance to find out if this is the right place for you.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation and reiterate your interest in the position. We believe this can make a lasting impression!
We think you need these skills to ace Home Comforts Lead in York
Some tips for your application 🫡
Show Your Passion for Comfort: When writing your application, let your passion for creating a comfortable and welcoming environment shine through. Share specific examples of how you've made spaces feel inviting and cared for in the past.
Highlight Your Leadership Skills: As a Home Comforts Lead, you'll be guiding a team. Make sure to mention any leadership experiences you have, whether it's coaching, mentoring, or simply leading by example. We want to see how you inspire others!
Be Detail-Oriented: This role is all about the little things that make a big difference. In your application, emphasise your attention to detail and how it contributes to a positive resident experience. We love candidates who notice the small stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out!
How to prepare for a job interview at Constantia Healthcare Group
✨Know the Environment
Familiarise yourself with the home’s atmosphere and values. Understand how the role of Home Comforts Lead shapes the resident experience, focusing on comfort, cleanliness, and hospitality. This will help you articulate how your vision aligns with their standards.
✨Showcase Leadership Skills
Prepare examples of how you've led teams in the past, especially in creating a positive environment. Be ready to discuss your approach to coaching and inspiring others, as this role requires hands-on leadership and a commitment to team development.
✨Emphasise Attention to Detail
Highlight your ability to maintain high standards of cleanliness and presentation. Discuss specific strategies you've used to ensure environments are safe, dignified, and personalised, as these are crucial aspects of the role.
✨Demonstrate Passion for Resident Experience
Express your dedication to enhancing the emotional and physical comfort of residents. Share ideas or experiences that illustrate your commitment to creating a welcoming and caring environment, which is at the heart of this position.
