Team Leader Days

Job Description

Exciting New Opportunity at St Johns House

St Johns House is a 36 bed residential care home in the heart of Kirk Hammerton we are looking for a strong leader to support the management team and mentor staff

About The Role

Key Responsibilities

1. Team Leadership & Coaching

   • Lead and support the Care Partner team, promoting compassionate, personalised care.
   • Work with support and direction from the Registered Nurse on duty.
   • Conduct daily team huddles to clarify priorities and expectations.
   • Foster teamwork and accountability, and reinforce company values.

2. Hands-On Care Delivery

   • Provide personal care, emotional support, and assistance with daily living to residents.
   • Ensure care aligns with care plans, risk assessments, and legal requirements (e.g., MCA, DoLS).

3. Coaching & Professional Growth

   • Offer on-the-job coaching and feedback to the team.
   • Identify training needs and support colleague development.
   • Guide new team members through their induction.

4. Problem-Solving & Accountability

   • Champion a proactive approach to addressing and fixing issues.
   • Ensure prompt escalation of unresolved issues.

5. Medication Management

   • Safely administer medication and manage inventory.
   • Escalate discrepancies or errors immediately.

6. Family Liaison

   • Build strong relationships with residents’ families and ensure open communication.
   • Integrate family input into care planning.

7. Documentation & Quality

   • Keep care plans and records up to date, ensuring high standards of documentation.
   • Provide feedback on team’s documentation quality.

8. Shift Leadership & Handover

   • Manage staff allocations and breaks before each shift.
   • Lead handovers with clear communication on priorities and risks.

9. HR Responsibilities

   • Conduct performance meetings and identify colleagues needing support.

10. Quality Assurance

    • Conduct checks on care standards and environment.
    • Provide real-time coaching and support.

11. Safeguarding & Risk Awareness

    • Monitor for safeguarding or wellbeing concerns and escalation when needed.
    • Ensure team understands and follows safeguarding protocols.

12. Collaboration with Key Internal Roles

    • Work closely with other departments

13. Daily Routine & Wellbeing

    • Promote a personalised and non-institutional daily routine for residents.

14. Risk & Dependency Awareness

    • Identify changes in resident needs or risks and act quickly.

15. Workforce Support & Psychological Safety

    • Support team wellbeing and emotional resilience.
    • Address staff concerns and escalation distress when needed.

16. Inspection & Audit Readiness

    • Ensure the team is prepared for inspections through consistent, high-quality practice.

17. Rota & On-Call

    • Assist with rota management and on-call duties.

18. Agency Staff Oversight

    • Ensure agency staff complete inductions and are familiar with residents’ needs.

19. Additional Duties

    • Take on other tasks as directed by senior leadership and support improvement initiatives.

Key Relationships

• Culture & Engagement Manager
• Care Partner Team
• Home Operations Manager
• Residents & Families
• Quality & Safeguarding Teams
• Wellbeing Teams
• Agency staff

Skills & Attributes

• Warm, supportive leader with coaching abilities.
• Skilled in hands-on care delivery and safety.
• Strong communicator with high emotional intelligence.
• Proficient with digital tools (e.g., Nourish, Sona).
• Highly organized and calm under pressure.
• Proactive and detail-focused, with a strong commitment to company values.