Culture & Engagement Manager in Rossendale

The Culture & Engagement Manager is the heart and pulse of the home - ensuring every resident, family member, and colleague feels valued, supported, and connected. They are the calm, compassionate connector who cushions challenges, notices details, and keeps things running smoothly. They hold the home together through empathy, humour, and heart, ensuring that everyone feels seen, valued, and supported. They ensure that every corner of the home thrives - from culture and engagement to compliance and communication. They work closely with the Home Operations Manager, deputising in their absence, and are responsible for maintaining operational flow, assurance, and team morale.

About The Role

• Act as deputy to the Home Operations Manager, providing visible, confident, and emotionally intelligent leadership.
• Be a daily presence on the floor, reading the energy of the home, supporting where needed, and leading by example.
• Notice and act on what matters - whether that’s ensuring someone gets home on time, offering a hand on a difficult shift, or recognising someone’s personal milestone.
• Lead and champion the home’s weekly "Our Culture, Our Care" sessions — a 30-minute protected time each week for all staff to come together and reflect on practice using the Nourish Interaction.
• Ensure that these sessions are meaningful, inclusive, and used to drive improvement, alignment, and pride in the home’s values.
• Build trust and accountability through fairness, kindness, and clarity. Support staff supervisions, appraisals, and reflective sessions to build capability and confidence.
• Foster a culture of belonging - where people feel connected, proud, and supported to deliver their best.

Culture, Engagement & Belonging

• Be the custodian of culture, ensuring every action, tone, and decision reflects Constantia’s ethos: Where People Matter.
• Lead the You Said, We Did - and Here’s Why (or Why We Couldn’t) process:

• Capture feedback from residents, families, stakeholders and staff.
• Celebrate where action has been taken.
• Communicate clearly and honestly where change is not possible and explain why, maintaining trust and transparency.

Resident Experience & Wellbeing

• Ensure every resident’s day is filled with purpose, dignity, and choice.
• Lead the planning and delivery of activities and events that reflect the individuality of residents and the community they live in.
• Ensure documentation on Nourish fully captures each resident’s preferences, wellbeing goals, and outcomes.
• Maintain consistent visibility across lounges, dining areas, and communal spaces to ensure the experience feels warm, professional, and homely.
• Encourage colleagues to bring energy and connection to care delivery.
• Be a visible advocate for residents’ rights, independence, and happiness.

Quality, Governance & Assurance

• Support the Home Operations Manager to maintain full compliance across all CQC domains.
• Lead and coordinate a rolling local assurance programme, covering:

• Care documentation
• Medication
• Infection control
• Dining and hydration
• Health and safety
• Environment
• Engagement and wellbeing
• Staff practice

Systems, Data & Accountability

• Champion consistent, accurate use of all systems: Nourish, Sona, Found, QCS, BrightSafe, YourHippo, and Rehab My Patient.
• Ensure data is current, meaningful, and reflective of live practice - using insights to drive improvement.
• Train, support, and coach colleagues to use systems confidently and accurately.
• Monitor training compliance, ensuring mandatory learning remains ≥90%.
• Ensure all governance evidence, audits, and documents are uploaded to the correct system folders and accessible for verification.

Workforce & Operational Support

• Support the Home Operations Manager in ensuring the home is safely and effectively staffed at all times.
• Contribute to rota planning, absence management, and agency reduction, ensuring fairness and stability.
• Participate in recruitment, interviews, onboarding, and induction of new starters. Oversee completion of right-to-work, DBS, and reference checks before new staff commence.
• Conduct follow-up reviews at 2 and 4 weeks for all new starters to identify early support needs.
• Deliver return-to-work interviews for all absences, promoting fairness and attendance consistency.
• Support capability, conduct, and grievance processes with professionalism and documentation.
• Monitor morale, retention, and workforce trends - act early to resolve emerging risks.
• Partner with the Chief People Officer to sustain workforce resilience and zero agency use.

Environment, Front-of-House & Presentation

• Lead daily environmental walkarounds, checking all communal and resident areas for cleanliness, functionality, and presentation.
• Ensure lounges, bedrooms, and dining spaces are safe, uncluttered, and inviting.
• Oversee the dining experience - food presentation, temperature, IDDSI compliance, and mealtime dignity.
• Work closely with maintenance and housekeeping to ensure the building feels like a home, not an institution.
• Ensure front-of-house areas, noticeboards, and visitor spaces reflect professionalism and pride.
• Verify stock control and supply levels for consumables, PPE, and engagement materials.
• Lead by example - everyone, regardless of role, contributes to the home’s presentation.

Operational Continuity & On-Call

• Deputise for the Home Operations Manager during periods of leave or absence, ensuring the home continues to operate safely and effectively.
• Participate in the on-call rota, providing leadership, escalation management, and support to colleagues.
• Lead handovers and ensure communication between shifts is clear, complete, and action-focused.
• Respond to incidents, complaints, or emergencies with calm professionalism. Maintain leadership continuity, ensuring the team always feels supported and guided.

Skills & About The Company

Constantia Healthcare Group is a small yet robust organisation caring for people with age-related needs and complex care and support requirements. We ensure that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated and invested in. At Constantia we want our organisation to work for the people we care for and our colleagues. We are an organisation that strives for excellence and accepts nothing less. We are continuously looking to invest in our services and in our teams.

Company Culture

Constantia Care’s culture is built on a foundation of compassion, dignity, and professional excellence. They believe in a person-centered approach, prioritising each client’s independence and well-being. This is achieved by fostering an environment of trust and open communication with clients, their families, and staff. The company invests heavily in its caregivers, providing ongoing training and 24/7 support. This commitment to making lives better—for both those they care for and those who provide the care—shapes every interaction and ensures a high standard of service.

Required Criteria

• Leadership or senior care experience within health and social care.
• Deep understanding of CQC standards, safeguarding, health and safety, and governance.
• Strong leadership, communication, and coaching skills.
• Competent in all digital systems (Nourish, Sona, Found, QCS, BrightSafe, YourHippo, Rehab My Patient).
• Confident in leading audits, interpreting data, and implementing actions.
• Resilient, emotionally intelligent, and dependable under pressure.
• Passionate about people, culture, and continuous improvement.

Desired Criteria

• NVQ Level 3 or above in Health and Social Care (Level 5 desirable).
• Experience in a deputy or acting management capacity.
• Proven record of leading or contributing to Good/Outstanding outcomes.
• Coaching, engagement, or leadership development qualification.

Closing Date Thursday 26th March, 2026

Contract Type fulltime

Salary £33,000.00 Yearly