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- Tasks: Lead culture and engagement initiatives, ensuring everyone feels valued and connected.
- Company: Join Constantia Healthcare Group, a compassionate organisation prioritising people and professional excellence.
- Benefits: Competitive salary, ongoing training, and 24/7 support for staff.
- Why this job: Make a real difference in residents' lives while fostering a positive workplace culture.
- Qualifications: Experience in leadership or senior care roles; strong communication and coaching skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 29200 - 40800 £ per year.
Location: St. Johns House, Parker Lane, Kirk Hammerton
The Culture & Engagement Manager is the heart and pulse of the home - ensuring every resident, family member, and colleague feels valued, supported, and connected. They hold the home together through empathy, humour, and heart, ensuring that everyone feels seen, valued, and supported. They ensure that every corner of the home thrives - from culture and engagement to compliance and communication. They work closely with the Home Operations Manager, deputising in their absence, and are responsible for maintaining operational flow, assurance, and team morale.
Responsibilities
- Leadership & People
- Act as deputy to the Home Operations Manager, providing visible, confident, and emotionally intelligent leadership.
- Be a daily presence on the floor, reading the energy of the home, supporting where needed, and leading by example.
- Notice and act on what matters - whether that’s ensuring someone gets home on time, offering a hand on a difficult shift, or recognising someone’s personal milestone.
- Lead and champion the home’s weekly "Our Culture, Our Care" sessions — a 30-minute protected time each week for all staff to come together and reflect on practice using the Nourish Interaction.
- Ensure that these sessions are meaningful, inclusive, and used to drive improvement, alignment, and pride in the home’s values.
- Build trust and accountability through fairness, kindness, and clarity. Support staff supervisions, appraisals, and reflective sessions to build capability and confidence.
- Foster a culture of belonging - where people feel connected, proud, and supported to deliver their best.
- Culture, Engagement & Belonging
- Be the custodian of culture, ensuring every action, tone, and decision reflects Constantia’s ethos: Where People Matter.
- Lead the You Said, We Did - and Here’s Why (or Why We Couldn’t) process: Capture feedback from residents, families, stakeholders and staff.
- Celebrate where action has been taken.
- Communicate clearly and honestly where change is not possible and explain why, maintaining trust and transparency.
- Champion recognition and reward through meaningful, timely gestures and visible appreciation.
- Deliver engagement initiatives that strengthen teamwork, communication, and pride.
- Challenge behaviours that undermine teamwork, professionalism, or dignity - regardless of role or seniority.
- Ensure the outcomes, reflections, and themes arising from the Our Culture, Our Care sessions feed directly into the home’s continuous improvement and governance plans.
- Resident Experience & Wellbeing
- Ensure every resident’s day is filled with purpose, dignity, and choice.
- Lead the planning and delivery of activities and events that reflect the individuality of residents and the community they live in.
- Maintain consistent visibility across lounges, dining areas, and communal spaces to ensure the experience feels warm, professional, and homely.
- Encourage colleagues to bring energy and connection to care delivery.
- Be a visible advocate for residents’ rights, independence, and happiness.
- Quality, Governance & Assurance
- Support the Home Operations Manager to maintain full compliance across all CQC domains.
- Lead and coordinate a rolling local assurance programme, covering: Care documentation, Medication, Infection control, Dining and hydration, Health and safety, Environment, Engagement and wellbeing Staff practice.
- Track all delegated audits to completion - no audit left pending, no assumption of closure without evidence.
- Ensure all findings, actions, and progress updates are recorded within the Governance Workbook with responsible persons and deadlines.
- Follow the "No Amber" principle - actions are either open (Red) or fully evidenced and embedded (Green).
- Uphold the "Find it. Fix it. Own it." ethos - no waiting for others to act; accountability sits with you.
- Systems, Data & Accountability
- Champion consistent, accurate use of all systems: Nourish, Sona, Found, QCS, BrightSafe, YourHippo, and Rehab My Patient.
- Ensure data is current, meaningful, and reflective of live practice - using insights to drive improvement.
- Train, support, and coach colleagues to use systems confidently and accurately.
- Monitor training compliance, ensuring mandatory learning remains ≥90%.
- Workforce & Operational Support
- Support the Home Operations Manager in ensuring the home is safely and effectively staffed at all times.
- Participate in recruitment, interviews, onboarding, and induction of new starters.
- Conduct follow-up reviews at 2 and 4 weeks for all new starters to identify early support needs.
- Monitor morale, retention, and workforce trends - act early to resolve emerging risks.
- Environment, Front-of-House & Presentation
- Lead daily environmental walkarounds, checking all communal and resident areas for cleanliness, functionality, and presentation.
- Ensure lounges, bedrooms, and dining spaces are safe, uncluttered, and inviting.
- Oversee the dining experience - food presentation, temperature, IDDSI compliance, and mealtime dignity.
- Operational Continuity & On-Call
- Deputise for the Home Operations Manager during periods of leave or absence, ensuring the home continues to operate safely and effectively.
- Participate in the on-call rota, providing leadership, escalation management, and support to colleagues.
Skills and Requirements
- Leadership or senior care experience within health and social care.
- Deep understanding of CQC standards, safeguarding, health and safety, and governance.
- Strong leadership, communication, and coaching skills.
- Competent in all digital systems (Nourish, Sona, Found, QCS, BrightSafe, YourHippo, Rehab My Patient).
- Resilient, emotionally intelligent, and dependable under pressure.
- Passionate about people, culture, and continuous improvement.
About The Company
Constantia Healthcare Group is a small yet robust organisation caring for people with age-related needs and complex care and support requirements. We ensure that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated and invested in.
Company Culture
Constantia Care’s culture is built on a foundation of compassion, dignity, and professional excellence. They believe in a person-centered approach, prioritising each client’s independence and well-being.
Closing
Closing Date: Thursday 26th March, 2026
Contract Type: fulltime
Salary: £36,500.00 Yearly
Culture & Engagement Manager employer: Constantia Healthcare Group
Contact Detail:
Constantia Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Culture & Engagement Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with residents and staff. This will help you connect your values with theirs during the conversation.
✨Tip Number 2
Practice your storytelling skills! Think of examples from your past experiences that showcase your leadership and empathy. We want to hear how you've made a difference in previous roles, especially in challenging situations.
✨Tip Number 3
Be ready to ask insightful questions during your interview. Show us you're genuinely interested in the role by asking about team dynamics, engagement initiatives, or how they celebrate successes within the home.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Culture & Engagement Manager
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for culture and engagement. Remember, it’s all about connecting with us and showing how you can contribute to our ethos: Where People Matter.
Tailor Your Application: Make sure to tailor your application to the role of Culture & Engagement Manager. Highlight your leadership experience and any relevant skills that align with the responsibilities mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Showcase Your Experience: Use specific examples from your past roles to demonstrate how you've fostered a culture of belonging or led engagement initiatives. We love seeing concrete evidence of your achievements, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Constantia Healthcare Group
✨Know the Culture
Before your interview, dive deep into Constantia's ethos: 'Where People Matter'. Understand how this philosophy shapes their operations and be ready to discuss how you can embody this in your role as a Culture & Engagement Manager.
✨Showcase Your Leadership Style
Prepare examples of your leadership experience, especially in health and social care. Think about times when you've fostered a culture of belonging or led a team through challenges. Be ready to share how you can bring visible, confident leadership to the home.
✨Engagement Initiatives
Come equipped with ideas for engagement initiatives that could strengthen teamwork and communication within the home. Highlight any past successes in similar roles and how they could translate to this position.
✨Emphasise Emotional Intelligence
Given the importance of empathy and connection in this role, be prepared to discuss how you read the energy of a room and support colleagues and residents alike. Share specific instances where your emotional intelligence made a difference in a challenging situation.