Care Partner | Bank Relief Team Member

Location: Middlesbrough Grange, Fosdyke Green

Role Purpose

You are not just a carer — you are a Care Partner (Bank). You are the main cog in the engine that keeps the home running, the standard shining, and the people we care for thriving. Every day, you are part of something much bigger than a routine — you are helping people live their lives with dignity, purpose, and joy. You are a professional partner in care, trusted to see what others may miss, to act before you’re asked, and to deliver care that feels personal, not procedural. As a Care Partner, you are the steady heartbeat of the home. You bring the Constantia promise to life through the way you listen, the way you notice, and the way you make people feel. You are relied upon to be proactive, observant, and accountable — making decisions guided by compassion, common sense, and professionalism.

Working under the guidance of your Team Coach, you ensure that every care plan and risk assessment is understood and followed, that every resident feels safe, known, and valued, and that every action you take supports the wider success of the team and the home. You are a professional in your own right — accountable for your actions, proud of your impact, and integral to the safety, happiness, and success of the home. You play a crucial part in upholding Constantia Healthcare’s regulatory standards and reputation for excellence. Your conduct, reliability, and compassion form the foundation upon which Outstanding care is built. You don’t just do care — you live it. And without you, the home simply wouldn’t turn.

Key Responsibilities

• Partnership & Personalised Care: Deliver exceptional, personalised care and support that reflects each person’s life history, choices, and preferences. Take time to read and understand each care plan and risk assessment thoroughly, ensuring your practice aligns with each person’s individual needs. Involve and work collaboratively with family members and representatives, valuing their knowledge, insights, and contribution to care. Play an active role in spotting changes in wellbeing, mobility, or mood, and report observations promptly to your Team Coach. Contribute to continuity of care by ensuring smooth and accurate handovers, keeping colleagues fully informed about each person’s current needs, preferences and risks. Focus on outcomes as well as actions — supporting people to achieve their personal goals and live as independently as possible. Adopt the find it, fix it, own it approach — do not wait for others; act, report, and follow up. Support residents with all aspects of daily living — including personal care, nutrition, mobility, hydration, and emotional wellbeing. Administer medication safely, accurately, and within the boundaries of your training and competency. Empower people to make choices and maintain control over their lives. Treat every resident as a partner in care — with dignity, respect, and kindness at the core of everything you do. Support residents and families during difficult or emotional moments, showing empathy, patience, and professionalism. Maintain confidentiality in every situation, sharing personal information only with authorised colleagues.
• Documentation & Digital Systems: Record all care and observations accurately and in real time using Nourish. Ensure your notes are factual, professional, and fully reflective of what occurred. Complete training and learning activities through YourHippo, maintaining 90% or above completion at all times. Use all systems correctly — including Nourish, Sona, Found, QCS, BrightSafe, and YourHippo — ensuring records are complete and compliant. Contribute to the home’s governance assurance by ensuring records, audits, and observations are accurate, complete, and available for review at all times. Follow the principle: if it isn’t evidenced, it isn’t done.
• Health, Safety & Compliance: Maintain vigilance at all times — ensuring a safe environment for residents, visitors, and colleagues. Take responsibility for understanding and following the home’s fire evacuation procedures and actively take part in simulated fire drills and safety exercises. Use BrightSafe and QCS resources to remain up to date with policies and safe systems of work. Be alert to hazards and unsafe practice; take immediate action where safe to do so and report through the correct channels. Immediately escape any structural, environmental, or maintenance hazards to the Home Operations Manager or Estates Partner. Challenge poor practice respectfully and professionally, escalating concerns to your Team Coach or Home Operations Manager as appropriate. Report all incidents, accidents, and near misses promptly and accurately. Raise safeguarding concerns immediately and complete safeguarding reports where required. Take part in lessons learned reviews and reflective sessions following incidents or safeguarding investigations. Ensure your daily practice aligns with all Constantia Healthcare policies and procedures.
• Community, Engagement & Representation: Accompany residents to appointments, community activities, and outings — ensuring dignity, safety, and enjoyment. Support residents in participating in holidays, both within the UK and abroad, promoting independence and inclusion. Encourage residents to maintain connections with family, friends, and local community groups. Create opportunities for residents to experience meaningful engagement and joy each day. Represent Constantia Healthcare professionally at all times — whether within the home, in the community, or during appointments. Ensure every action, word, and interaction reflects the values of Constantia Healthcare and strengthens our reputation for care, compassion, and excellence.
• Collaboration & Teamwork: Work collaboratively with your Team Coach and colleagues to deliver consistent, safe, and compassionate care. Attend daily huddles, reflective sessions, and team meetings. Contribute actively to the Our Culture, Our Care weekly sessions — bringing feedback, ideas, and reflections to support continuous improvement. Participate in You Said, We Did – and Here’s Why discussions, sharing feedback and learning from outcomes. Support new colleagues and agency staff to understand routines, residents, and expectations.
• Advocacy & Empowerment: Advocate for residents’ rights, choices, and preferences — ensuring their voice is heard and respected. Support people to express their wishes and participate in decisions about their care. Promote equality, inclusion, and respect in every interaction. Empower others — including new colleagues — to take pride in delivering the Constantia standard of care.
• Professionalism, Training & Development: Take ownership of your learning, competency, and professional development. Attend all mandatory and practical training sessions, fully engaging in learning and demonstration activities. Participate in Constantia’s Competency Assessment Framework, completing observed practice and reassessments within agreed timeframes. Demonstrate competence through the practical application of learning — applying skills gained in training directly to care delivery. Engage actively in supervision, appraisal, and performance review meetings with your Team Coach. Take ownership of personal development goals agreed during supervision and review them regularly with your Team Coach. Reflect on your practice, embrace feedback, and apply learning to improve. Keep your training compliance above 90% and complete refresher modules promptly. Complete Care Partner Reviews for your key residents — reflecting on their progress, goals, and quality of life outcomes. Strive to go above and beyond every day — taking initiative, showing pride, and always doing what’s right.
• Wellbeing & Resilience: Maintain self-awareness and personal wellbeing — caring for yourself and each other. Use reflective sessions, supervision, and Our Culture, Our Care meetings to share challenges and seek support. Contribute ideas that promote wellbeing, morale, and sustainability within your team. Model calmness and reassurance under pressure — showing colleagues how professionalism and compassion coexist.

About The Company

Constantia Healthcare Group is a small yet robust organisation caring for people with age-related needs and complex care and support requirements. We ensure that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated and invested in. At Constantia we want our organisation to work for the people we care for and our colleagues. We are an organisation that strives for excellence and accepts nothing less. We are continuously looking to invest in our services and in our teams.

Company Culture

Constantia Care’s culture is built on a foundation of compassion, dignity, and professional excellence. They believe in a person-centered approach, prioritising each client's independence and well-being. This is achieved by fostering an environment of trust and open communication with clients, their families, and staff. The company invests heavily in its caregivers, providing ongoing training and 24/7 support. This commitment to making lives better—for both those they care for and those who provide the care—shapes every interaction and ensures a high standard of service.

Required Criteria

• Genuine passion for caring for others and improving quality of life.
• Compassion, reliability, and integrity.
• Excellent observation skills and attention to detail.
• Confident to challenge poor practice and raise concerns appropriately.
• Basic IT literacy and ability to record care digitally.
• Strong communication and teamwork skills.
• Willingness to learn, develop, and engage fully with training and competency assessments.
• Commitment to representing Constantia Healthcare with professionalism and pride at all times.

Desired Criteria

• NVQ Level 2 or 3 in Health and Social Care (or working towards it).
• Experience in a residential or nursing home environment.
• Trained or willing to train in medication administration.
• Experience using digital systems such as Nourish and YourHippo.

Closing Date: Thursday 26th February, 2026

Contract Type: fulltime

Salary: £12.50 Yearly