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- Tasks: Support customer onboarding and improve technical environments with hands-on engineering.
- Company: Growing Managed Service Provider focused on quality and customer satisfaction.
- Benefits: £35,000 salary, hybrid work, 26 days holiday, and paid overtime.
- Why this job: Gain ownership and progress into a consultative role while making a real impact.
- Qualifications: Experience in MSP support, strong technical knowledge, and a proactive mindset.
- Other info: Dynamic role with opportunities for continuous learning and development.
The predicted salary is between 28000 - 42000 £ per year.
Are you a 2nd Line MSP Engineer who enjoys owning issues end-to-end, not just passing tickets on? Do you like working directly with customers and improving environments, rather than firefighting the same problems repeatedly? Are you ready for a role that gives you more ownership, exposure, and progression into a more consultative position? If so, this could be a great next step.
We are recruiting for a growing Managed Service Provider who are investing heavily in customer onboarding, technical standards, and service quality. This is not a traditional service desk role. It is a hybrid 2nd Line engineering position where you will support customer onboarding and ongoing technical alignment, working closely with Technical Account Managers, Service Desk, Centralised Services, and Professional Services. It suits a strong MSP engineer who wants to move away from pure ticket queues and into something more proactive and customer-facing.
The role
You will support new customer onboarding from a technical perspective, helping assess environments, deploy core tools, document setups, and ensure smooth handover into BAU. Alongside onboarding, you will assist with regular technical health and alignment reviews, identifying risks, gaps, and opportunities to improve customer environments. You will also support Technical Account Managers during customer engagements, acting as a technical point of reference and helping resolve more complex issues.
Your responsibilities will include:
- Supporting technical onboarding for new MSP customers (remote and onsite)
- Assessing customer environments and identifying risks and improvement areas
- Deploying core tools and systems (management agents, AV, support tooling etc.)
- Producing clear documentation and structured handovers into support
- Assisting with technical alignment and health reviews
- Working with Centralised Services on recurring issues and automation opportunities
- Providing technical guidance and best-practice recommendations to customers
- Supporting TAMs with customer meetings, escalations, and roadmap planning
- Occasionally assisting with presales demonstrations
This role offers variety without chaos, combining hands-on engineering with customer interaction and continuous improvement.
What they are looking for
This role is ideal for a confident 2nd Line MSP Engineer (or early 3rd Line) who wants more ownership and progression. You will ideally have:
- Commercial MSP support experience
- Strong Microsoft 365, Windows and Active Directory knowledge
- Solid infrastructure fundamentals (networking basics, backups, security concepts)
- Confidence troubleshooting more complex technical issues
- Ability to explain technical concepts to non-technical customers
- Good organisation skills and the ability to juggle multiple customers
- A proactive mindset and desire to learn and develop
- Exposure to endpoint management, security tools, backup platforms, or automation is beneficial but they care more about capability and willingness to learn than specific vendors.
Package
- Salary £35,000 DOE
- Hybrid working (minimum 2 days in the office)
- 26 days holiday
- Paid overtime when flexibility is required
- Supportive culture with clear development opportunities
If you are a strong MSP engineer looking to step into a more consultative, customer-focused role then this is a good opportunity to broaden your experience and progress.
2nd Line Support - Technical Alignment and Onboarding in Tonbridge employer: Constant Recruitment
Contact Detail:
Constant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support - Technical Alignment and Onboarding in Tonbridge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your technical prowess and problem-solving abilities can really set you apart from the competition.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to come to you. Reach out directly to companies you’re interested in, even if they’re not advertising a role. A friendly email expressing your interest can go a long way.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace 2nd Line Support - Technical Alignment and Onboarding in Tonbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your MSP experience, technical knowledge, and customer interaction skills. We want to see how you can own issues end-to-end!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a great fit. Don’t forget to mention your proactive mindset and desire to learn – we love that!
Showcase Your Technical Skills: In your application, be sure to highlight your technical expertise, especially with Microsoft 365, Windows, and Active Directory. We’re looking for someone who can troubleshoot complex issues, so give us examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Constant Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows, and Active Directory. Be ready to discuss your experience with customer onboarding and how you've tackled complex issues in the past.
✨Show Off Your Customer Skills
This role is all about customer interaction, so be prepared to share examples of how you've effectively communicated technical concepts to non-technical customers. Highlight any experiences where you've improved customer environments or resolved issues proactively.
✨Be Organised
With multiple customers to juggle, organisation is key. Bring a few examples of how you've managed your time and prioritised tasks in previous roles. This will show that you can handle the variety this position offers without getting overwhelmed.
✨Ask Smart Questions
Prepare some insightful questions about the company's approach to customer onboarding and technical alignment. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
