2nd Line Support Engineer in Strood

Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further?

We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Rochester. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role, you must have a full driving license and previous experience of working for a Managed Service Provider (MSP).

As a 2nd Line IT Support Technician, you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments, who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service.

• Delivering 1st and 2nd line technical support to a wide variety of clients
• Installing, configuring, and testing new hardware, software, and network components
• Diagnosing and resolving issues across hardware, software, and networking
• Monitoring system performance and carrying out preventative maintenance
• Supporting printers, cabling, and peripheral equipment
• Updating and maintaining the helpdesk system with accurate fault logs
• Liaising with third-party suppliers and external contractors when required
• Assisting in client projects and IT upgrades where needed

This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team.

To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively.

• Previous experience working in a Managed Service Provider (MSP), ideally 2+ years
• Strong knowledge of Windows client and server operating systems
• Hands-on experience with Microsoft 365 and ideally Azure
• Good understanding of both wired and wireless networking (LAN/WAN)
• Strong troubleshooting skills with the ability to remain calm under pressure
• Excellent communication skills with the ability to build relationships with clients

• Microsoft certifications (e.g. MCSA, Azure Fundamentals)
• Educated to A-Level or above
• Full UK driving licence (essential)
• Ability to pass an enhanced DBS check

Salary: £28,000 - £32,000 (depending on experience)

Hours: Monday to Friday, 8:00am - 4:30pm

Location: Office-based in Rochester, with travel to client sites across Kent and occasionally further afield

While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime.

This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business.

If you are an experienced 2nd Line IT Support Technician based in Rochester with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.