At a Glance
- Tasks: Manage strategic client relationships and develop technology roadmaps for business growth.
- Company: Join a successful and growing technology services business with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and a comprehensive benefits package.
- Other info: Opportunity for career growth and development in a dynamic environment.
- Why this job: Influence technology planning and client engagement in a senior role.
- Qualifications: Experience in managing senior-level client relationships and broad technical knowledge.
The predicted salary is between 60000 - 70000 £ per year.
Are you an experienced IT professional who enjoys talking about business strategy as much as technology? Can you build trusted relationships with senior decision-makers and help organisations plan how technology should support their future growth? Would you like to take ownership of strategic client relationships while helping to develop the wider client engagement function within a growing Managed Service Provider?
We are recruiting confidentially for an established technology services business seeking a Senior Technical Account Manager / Virtual CIO. This is a senior, highly client-facing role combining technology strategy, relationship management, team support and commercial awareness. You will work closely with business owners, Managing Directors, Finance Directors and internal IT leaders, helping them understand their current technology position, identify future priorities and make informed investment decisions. This is not a hands-on support role. However, you will need enough technical breadth to challenge recommendations, identify risks and lead credible conversations across cloud, cyber security, infrastructure, Microsoft technologies, AI and automation.
The Role
- You will manage a portfolio of important client relationships, becoming a trusted technology advisor to their senior leadership teams.
- You will lead structured technology reviews, understand each client's wider business plans and translate those plans into clear, practical technology roadmaps.
- You will also help maintain a consistent approach to strategic client engagement, supporting and developing colleagues involved in client planning and technology alignment.
Your responsibilities will include:
- Leading strategic technology reviews and client roadmap meetings
- Developing strong relationships with senior stakeholders and business leaders
- Understanding clients' commercial goals, operational challenges and future plans
- Producing clear technology strategies and longer-term improvement roadmaps
- Helping clients plan technology budgets and investment priorities
- Translating technical risks and recommendations into straightforward business language
- Advising clients across cloud, cyber security, infrastructure, resilience, AI and automation
- Reviewing client environments against agreed standards and best practice
- Identifying technology risks, improvement opportunities and future project requirements
- Preparing and reviewing client proposals for technical accuracy and commercial suitability
- Supporting and coaching colleagues involved in strategic client relationships
- Maintaining visibility of client priorities, opportunities and upcoming requirements
- Working closely with technical, service delivery and commercial teams to ensure recommendations are practical and deliverable
About You
You may already be working as a Virtual CIO, Senior Technical Account Manager, Technology Consultant, IT Strategy Consultant or Client Technology Lead. You could also be an experienced Service Delivery Manager, IT Manager or senior MSP consultant who is already leading strategic conversations with clients and is ready to take greater ownership.
You will need:
- Strong experience within a Managed Service Provider, technology consultancy or outsourced IT environment
- Proven experience managing senior-level client relationships
- Confidence presenting to Managing Directors, Finance Directors and leadership teams
- Experience producing technology roadmaps, budgets, improvement plans or strategic recommendations
- Broad technical knowledge across Microsoft technologies, cloud, cyber security, infrastructure and modern workplace solutions
- The ability to explain technical risks and recommendations without unnecessary jargon
- Strong commercial awareness and the ability to identify genuine client opportunities
- Experience coaching, mentoring or supporting the development of others
- A proactive approach and the confidence to take ownership of decisions
- A full UK driving licence and the ability to travel regularly to client sites
You do not need to be the deepest technical specialist in every area. What matters is your ability to ask the right questions, understand the wider business picture and bring together the appropriate technical expertise to help clients make informed decisions.
The Opportunity
This is an opportunity to take a senior role within a successful and growing technology business. You will have genuine influence over how strategic client relationships are managed, how technology planning is delivered and how the wider service continues to develop. The position offers a salary of £60,000 to £70,000 depending on experience, hybrid working and a competitive benefits package. Further details regarding the company, working arrangements and benefits will be shared with suitable candidates during the recruitment process. All applications and initial conversations will be handled in strict confidence.
Senior Technical Account Manager / Virtual CIO employer: Constant Recruitment
Join a dynamic IT Managed Services provider in Whitstable, Kent, where innovation meets opportunity. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering competitive salaries and benefits. With a focus on employee well-being and a commitment to excellence, we provide a rewarding environment for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Account Manager / Virtual CIO
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Constant Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Constant Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Constant Recruitment!
✨Direct Apply to Constant Recruitment
Let's not forget to apply directly through the Constant Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Technical Account Manager / Virtual CIO
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Constant Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Constant Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Constant Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
