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- Tasks: Assist customers with mortgage inquiries via calls and emails, ensuring excellent service.
- Company: Join a reputable lender in the buy-to-let mortgage market, known for its strong values.
- Benefits: Enjoy a competitive salary, hybrid work options, and career development opportunities.
- Why this job: Perfect for those eager to kickstart a finance career in a supportive, team-oriented environment.
- Qualifications: Strong communication skills and attention to detail; experience in customer service is a plus.
- Other info: Full training provided; no prior mortgage experience necessary.
The predicted salary is between 21000 - 31000 £ per year.
Mortgage Servicing Assistant
West Malling, Kent
£26200
Do you have great customer service skills and an interest in finance or property?
Are you confident on the phone and comfortable writing professional emails?
Looking for a role with strong career progression?
We are working with an established, reputable lender in the buy-to-let mortgage market who is looking for a motivated and organised individu…
Mortgage Servicing Assistant employer: Constant Recruitment
Contact Detail:
Constant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Servicing Assistant
✨Tip Number 1
Familiarise yourself with the mortgage industry and current trends. Understanding the basics of buy-to-let mortgages and common borrower concerns can give you an edge during interviews.
✨Tip Number 2
Practice your phone communication skills. Since the role involves handling calls, consider role-playing scenarios with a friend to build confidence and ensure you can respond professionally to various customer inquiries.
✨Tip Number 3
Network with professionals in the financial services sector. Attend local events or join online forums to connect with others in the industry, which could lead to valuable insights and potential referrals.
✨Tip Number 4
Demonstrate your willingness to learn during any interactions with us. Highlighting your eagerness to develop new skills and adapt to the mortgage servicing environment can make a strong impression on hiring managers.
We think you need these skills to ace Mortgage Servicing Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills such as customer service experience, communication abilities, and any interest in finance or property. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the Mortgage Servicing Assistant position. Mention your willingness to learn and your attention to detail, as these are key qualities the employer is looking for.
Highlight Relevant Experience: Even if you don't have direct mortgage or servicing experience, emphasise any transferable skills from previous roles. Focus on your customer service skills and any experience with handling inquiries or managing documentation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Constant Recruitment
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm and professional, especially in challenging situations.
✨Demonstrate Your Communication Skills
As you'll be communicating with borrowers via phone and email, practice articulating your thoughts clearly. During the interview, focus on speaking confidently and professionally, and ensure your written communication is concise and free of errors.
✨Express Your Willingness to Learn
The company values a proactive approach and a willingness to learn. Be sure to convey your enthusiasm for the mortgage industry and your eagerness to develop new skills. Mention any relevant courses or training you are interested in pursuing.
✨Prepare for Teamwork Questions
Since teamwork is essential in this role, think of examples that demonstrate your ability to work collaboratively. Be ready to discuss how you've contributed to team success in previous roles and how you handle conflicts or challenges within a team setting.
