At a Glance
- Tasks: Provide 2nd line IT support and solve technical issues for diverse clients.
- Company: Respected IT services provider based in Rochester with a collaborative culture.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Other info: Enjoy a varied role with exposure to cutting-edge technologies and client projects.
- Why this job: Expand your tech skills while making a real impact in a dynamic environment.
- Qualifications: Experience in MSP environments and strong troubleshooting skills required.
The predicted salary is between 28000 - 32000 € per year.
Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you.
We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Rochester. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP).
About the role
As a 2nd Line IT Support Technician, you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments, who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service.
Key responsibilities
- Delivering 1st and 2nd line technical support to a wide variety of clients
- Installing, configuring, and testing new hardware, software, and network components
- Diagnosing and resolving issues across hardware, software, and networking
- Monitoring system performance and carrying out preventative maintenance
- Supporting printers, cabling, and peripheral equipment
- Updating and maintaining the helpdesk system with accurate fault logs
- Liaising with third-party suppliers and external contractors when required
- Assisting in client projects and IT upgrades where needed
This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team.
What we are looking for
To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively.
Essential skills and experience:
- Previous experience working in a Managed Service Provider (MSP), ideally 2+ years
- Strong knowledge of Windows client and server operating systems
- Hands-on experience with Microsoft 365 and ideally Azure
- Good understanding of both wired and wireless networking (LAN/WAN)
- Strong troubleshooting skills with the ability to remain calm under pressure
- Excellent communication skills with the ability to build relationships with clients
Desirable extras:
- Microsoft certifications (e.g. MCSA, Azure Fundamentals)
- Educated to A-Level or above
- Full UK driving licence (essential)
- Ability to pass an enhanced DBS check
The details
Salary: £28,000 - £32,000 (depending on experience)
Hours: Monday to Friday, 8:00am - 4:30pm
Location: Office-based in Rochester, with travel to client sites across Kent and occasionally further afield
While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime.
Why apply?
This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business.
Apply now
If you are an experienced 2nd Line IT Support Technician based in Rochester with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
2nd Line Support Engineer in Medway employer: Constant Recruitment
Join a dynamic and supportive team as a 2nd Line IT Support Technician in Rochester, where you will have the opportunity to enhance your technical skills while providing exceptional service to a diverse range of clients. Our collaborative work culture fosters professional growth, offering exposure to cutting-edge technologies and the chance to take ownership of your projects. With a competitive salary and a commitment to employee development, this role is perfect for those looking to advance their career in a thriving Managed Service Provider environment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Medway
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, bring examples of your past work. Demonstrating your troubleshooting prowess can really set you apart.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. Sometimes, they might have roles opening up that aren’t listed yet.
✨Tip Number 4
Prepare for the unexpected! In tech support, you never know what issues might pop up. Brush up on your problem-solving skills and be ready to tackle any scenario during interviews. Confidence is key!
We think you need these skills to ace 2nd Line Support Engineer in Medway
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Managed Service Providers (MSPs) and showcases your technical skills. We want to see how your background aligns with the role of a 2nd Line IT Support Technician, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who thrives under pressure, so share those stories that demonstrate your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Constant Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows client and server operating systems, Microsoft 365, and Azure. Be ready to discuss specific troubleshooting scenarios you've faced in the past, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved complex issues under pressure. Think of a few situations where you took ownership of a problem from start to finish, as this aligns perfectly with what they’re looking for in a 2nd Line IT Support Technician.
✨Communicate Clearly and Confidently
Since excellent communication skills are essential for this role, practice explaining technical concepts in simple terms. This will help demonstrate your ability to build relationships with clients and work effectively within a team.
✨Be Ready for Real-World Scenarios
Expect some practical questions or scenarios during the interview. They might ask you to diagnose a hypothetical issue or explain how you would approach a specific technical challenge. Prepare by thinking through common problems you’ve encountered in an MSP environment.
