At a Glance
- Tasks: Provide 2nd Line technical support and manage escalated queries in a collaborative team.
- Company: Join a friendly Managed Service Provider in Paddock Wood with a focus on growth.
- Benefits: Earn up to £35,000, enjoy paid overtime, bonuses, and professional development.
- Other info: Enjoy a positive workplace culture with clear progression opportunities and recognition.
- Why this job: Make a real impact while developing your technical skills in a supportive environment.
- Qualifications: Experience in 2nd Line support and strong troubleshooting skills are essential.
The predicted salary is between 35000 - 35000 £ per year.
Up to £35,000
Monday to Friday, 8:30am - 5:30pm
Overtime paid for additional project work
Do you enjoy getting to the bottom of technical issues rather than simply passing them on? Are you ready to take greater ownership of escalated support queries and project work? Would you like to join a friendly, collaborative team where your contribution is recognised and your technical skills can continue to develop? If so, this could be a great next step.
We are recruiting for a well-established and steadily growing Managed Service Provider based in Paddock Wood. As the business continues to welcome new customers, they are looking for an experienced 2nd Line Support Engineer to join their service desk team. This is a varied position where you will provide both remote and onsite support, act as an escalation point for 1st Line engineers and assist with technical installations and customer projects.
What You Will Be Doing:
- Providing 2nd Line remote and onsite technical support to a wide range of customers
- Acting as an escalation point for the 1st Line support team
- Investigating and resolving technical issues within agreed SLAs
- Assisting with installations, migrations and project work
- Prioritising and managing your own support tickets
- Creating and maintaining clear technical documentation
- Communicating with customers throughout the resolution process
- Contributing to the out-of-hours rota when required
What They Are Looking For:
Ideally, you will already have experience working within an MSP, IT service provider or busy technical support environment. You will also need:
- Previous experience providing support at 2nd Line level
- Strong troubleshooting and problem-solving skills
- A confident and professional approach to customer communication
- The ability to manage competing priorities and take ownership of technical issues
- A willingness to support colleagues and share technical knowledge
- A full UK driving licence for occasional customer site visits
You should have experience across most of the following technologies:
- Microsoft 365 and SharePoint
- Windows desktop operating systems
- Windows Server
- Active Directory and Group Policy
- Microsoft Azure
- Hyper-V and VMware
- Networking, including switches, routers, firewalls, DHCP and DNS
- WatchGuard firewalls or similar security technologies
- Antivirus and endpoint security
- Printers and peripheral devices
- Microsoft Office
Experience supporting older or legacy Microsoft environments would also be useful.
What Is in It for You?
This is a company that genuinely values its people and wants employees to build a long-term career within the business. You can expect:
- A salary of up to £35,000, depending on experience
- Paid overtime for additional project work
- Annual salary reviews
- Christmas bonuses
- Paid technical training and development
- Clear progression opportunities, with salary growth as your skills develop
- Support and flexibility when family commitments arise
- A friendly, positive and team-focused working environment
- A workplace where achievements are recognised and the occasional pizza-fuelled afternoon keeps things enjoyable
This would suit an experienced 2nd Line Support Engineer who enjoys variety, wants to continue developing technically and would value being part of a supportive and growing MSP.
2nd Line Support Engineer in Marden employer: Constant Recruitment
Join a dynamic IT Managed Services provider in Whitstable, Kent, where innovation meets opportunity. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering competitive salaries and benefits. With a focus on employee well-being and a commitment to excellence, we provide a rewarding environment for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Marden
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Constant Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Constant Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Constant Recruitment!
✨Direct Apply to Constant Recruitment
Let's not forget to apply directly through the Constant Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Engineer in Marden
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Constant Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Constant Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Constant Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
